ServiceNow partners with Intel and Volteo to provide EaaS and Edge to Service solutions

ServiceNow announced the establishment of business partnerships with technology giants Intel and Volteo to expand their services and help organizations process and utilize the large amounts of data they use.

This collaboration combines Intel’s significant influence in the edge device market with ServiceNow’s expertise in creating experiences and orchestrating complex workflows to make them easier. Intel produces end-to-end computing, networking and storage devices. With our technical management and operational service capabilities, ServiceNow provides a platform that can run from the simplest to the most arduous workflows, as well as simple and safe enterprise digital solutions throughout the entire business service life cycle.

Volteo, Intel’s IoT solution partner and ServiceNow’s strategic technology partner, bridges this gap with features built on the Now Platform®, which takes full advantage of Intel’s supported artificial intelligence/visual computing. Volteo also uses ServiceNow® workflow to create industry-specific design standards.

In today’s world, data is the core of any business, but it needs to be read and interpreted correctly to turn it into business opportunities. “More important than the information itself is putting the right data in the hands of the right people, who can act at the right time. If we don’t understand the data or can’t access it, then it won’t have much value,” Katia said Ortiz, Regional Vice President and Country Manager for ServiceNow Brazil.

In order to make full use of the value of these data to the business, edge intelligence must be provided through supporting edge infrastructure and transformed through workflow. In ServiceNow, the main goal is to make work better serve people.

Challenges and sectors that can benefit from the partnership include:

• Infrastructure: Smart City
• Manufacturing: workshop breakdown/repair
• Oil and gas: pipeline management
• Healthcare: medical system and equipment management
• Retail: store management to provide a better customer experience

The market has also seen the emergence of scalable solutions-such as visual camera recognition systems improved through the use of artificial intelligence-in various fields, including retail safety management, health and safety, building management, citizen mobility, etc.

How will customers benefit

The partnership allows ServiceNow to provide customers with true end-to-end solutions that enable them to manage and maintain their edge devices in real time. By ingesting data directly at the edge, they will be able to make better decisions and provide new, leading services to their customers and employees. ServiceNow, Intel, and Volteo are redefining the actions and deliverables of related use cases, promoting perfect execution and driving measurable business results.

The partnership brings together the expertise of these three companies, provides and enriches the workflow with real-time information that helps detect and correct problems when they occur, so that each item can arrive where it is needed on time, every time.

For example, a telecommunications company can use 5G connections to manage a port​​ where goods are transferred from ships to trains and trucks. In this case, Intel’s edge devices will monitor temperature, humidity, and other environmental factors, and use Volteo to transmit this information to ServiceNow’s Connected Operations, IT Operations Management (ITOM) or IntegrationHub solutions.

In the retail industry, Intel edge devices can receive GPS signals from customers’ mobile applications and transmit the location of the nearest store to the mobile phone. The company can use the app to notify customers of specific promotions for the store that day. All of this can be done through the Volteo design in the ServiceNow workflow.

Innovation and transformation

Around the world, companies are digitally transforming through business model innovation, process automation, cloud adoption, and mobile-to-work solutions. ServiceNow addresses the priorities of business leaders in optimizing business processes and workflows, attracting and retaining talent, and total and net growth.