ServiceNow Presenta “Work Survey”

ServiceCoow proposes a “job survey” to illustrate the impact of the Covid-19 epidemic on jobs and innovation opportunities.In addition to creating opportunities for a new round of trends Digital innovation This will affect both the company and employees.

West Asia European Business Manager Employees agree that technology can enable faster new ways of working, and digital transformation will accelerate innovation. The job survey involved 9,000 executives and employees in various industries including finance, healthcare, telecommunications, manufacturing, and the public sector.

ServiceNow CEO Bill McDermott
Today, people are more and more aware of the future of work.of Digital workflow They are the way of working in the 21st century, and there is no turning back, because digital transformation will only accelerate. As we are at the peak of an unprecedented wave of workflow and workplace innovation, new ways of working will become the norm.

The impact of epidemics on work

Main European data:

• 92% of executives (including global and European executives) said that the pandemic forced their companies to rethink how they work. In Europe, 83% of employees (87% globally) said that the company was able to create better ways of working to deal with crises.
• 92% of executives and 86% of employees said that their company was able to adopt new ways of working faster than they thought.
• The Covid-19 pandemic has reduced European companies’ operating expenses by 90% (88% globally), creating opportunities for investment in digital transformation, R&D, marketing and other growth initiatives.

Fast company innovation They must keep up.Almost half of European executives (47%) and more than half of employees (55%) believe Transition to the new normal This will be more challenging than the initial shock of the pandemic.Many companies have Digital defect. In fact, 94% of executives admitted that they are still using offline workflows, including those involving document approvals, security incident reports, and technical support requests.

Progress has been made. However, after months of remote work, 61% of executives and 62% of employees in Europe said that their companies still do not have a fully integrated system to manage digital workflows.

The impact of epidemics on work

Despite adapting to the pandemic, So there is little confidence that the company can quickly transform. According to 83% of employees in Europe, the new system developed and implemented as a result of emergency management creates new and better ways of working. However, if new changes occur, these same systems will be considered vulnerable.
Most executives and employees pointed out that if there is another crisis, key business functions will not be able to adapt within 30 days. This shows how powerful digital transformation can be carried out throughout the enterprise.

Success today means adopting a working model Better than the competition and distribute faster. 100% of executives and 94% of European employees agree with the benefits of remote work, but the challenges are becoming more apparent.European executives (93%) and employees (78%) are concerned about how telecommuting will affect business from now on.

The impact of epidemics on work

Executives care more Due to production or service delays (54%). Employees are more afraid of input, and there is less collaboration between various business areas (47%). Employees say that the biggest benefit is to avoid working hours to save time (61%), while executives believe that it is using technology to improve team efficiency (50%)

Personal safety comes first. To resume work in the company, employees must feel safe. 52% of employees in Europe believe that their company will pay more attention to business continuity than their workplace safety.
Surprisingly, 37% of executives have the same idea. Even if the company strives to put safety first, many employees (43%) and executives (32%) do not believe it is possible to take all necessary steps.

The impact of epidemics on work

Filippo Giannelli, ServiceNow Italy Manager
The Covid-19 pandemic has forced companies across Europe to change at an unprecedented rate, and many companies even think this is impossible.There are many topics about adapting to a person New normalBut the reality is that for most companies, there is only constant change now and with it.

The key challenge for European organizations will be balance maintenance Business continuity. By meeting the individual needs of employees and ensuring they are digitally compatible, all future changes can be made. The key to establishing this balance is to concentrate on the areas that need to be digitalized.