The digital workflow company ServiceNow will allow customers to request that their European data is hosted and processed only in the European Union.
The new service aims to help customers fulfill their compliance obligations and is based on existing legal, organizational and technical safeguards.
It is understood that ServiceNow’s Irish office will play a key role in overseeing services.
This will create more than 80 new jobs in a multi-million-euro investment, and customers can choose to join the service from the beginning of next year at no additional cost.
These jobs will be created throughout the EU, and the location is yet to be announced, but it is understood that some of these jobs may be in Ireland.
After the new service is up and running, customers and partners will receive the support of the EU team to provide EU, cloud-hosted digital workflow solutions.
EU-centric services
“With any changes in regulations, cloud service companies have a choice. They can take a “wait and see” approach, or take the initiative and help customers and partners innovate. At ServiceNow, we are in a leading position and continue to invest in our customers , Allowing them to operate at the highest level of choice and control their EU data,” said Mark Cockerill, Vice President of Law and Head of Global Privacy for Europe, Middle East and Africa. “Our new EU-centric service delivery model will give our existing customers and partners peace of mind. For customers and partners who are in highly regulated industries, the public sector, or who have not yet switched to the cloud, this model is the best choice. The cloud service that suits their needs provides them with certainty and simplicity.”
The decision to provide this service was made after the development promoted by the Schrems II judgment, which left questions about whether the data flowing to the United States is legal under its current regulatory law, and the follow-up issued by the European Data Protection Commission last month Suggest.
‘Basic choice’
“In the case of international data transmission through cloud services, the Schrems II ruling prompted European organizations to re-examine their cloud-related data protection policies and procedures,” said Carla Arend, chief analyst of International Data Corporation Europe Cloud. “Contracts, privacy and security safeguards, and guarantees that data will be stored and processed in the European Union will help European organizations use global cloud platforms while complying with European data protection laws. In response to this ruling, vendors such as ServiceNow, which invest in supporting customers, have been invested. Is providing its customers with an indispensable choice.”
ServiceNow opened an intellectual property and development center in Dublin in 2018, initially creating 30 jobs in cloud operations, engineering, and legal.
Earlier this year, the company said it would add 300 jobs in its Dublin office as part of its expansion plans in Europe, the Middle East and Africa, and add to the more than 100 positions it has already employed.
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