ServiceNow provides 3 Japanese versions of “crisis management support apps” for free until the end of September – Cloud Watch

Due to the spread of COVID-19 (new coronavirus infection), in an emergency, ServiceNow Japan will provide three types of free applications as “crisis management support applications in Japanese” from April 16 to September 30. Available now.

At a press conference held online on April 15th, ServiceNow Japan Executive Officer and President Masashi Murase said: “Although it is difficult now, we hope to actively support the digital transformation of Japanese companies. Of course, in order to fulfill our society of infectious diseases The responsibility is to protect them first, and then turn this crisis into an opportunity. This is very important. Japan has the experience of overcoming the Great East Japan Earthquake and the network infrastructure has been strengthened. Smartphones are very popular and cloud services are everywhere. The company has many options.”

Three apps will be available for free before the end of September

This time, Service Now Japan has begun to provide the following three applications in Japanese.

·Emergency situations
・Emergency self-report
・Emergency contact management

Since March, ServiceNow has provided free versions of four types of English applications for free, which have been used by more than 1,000 companies and organizations worldwide. As global partners, five companies including Accenture and Deloitte have announced their support for the launch. It is said that discussions with local Japanese partners are currently underway.

The English version provides four types of applications, including “Emergency Response Operations” developed by the Washington State Insurance Department, but not included in the Japanese version.

The application launched this time can be used by existing ServiceNow users only by installing it on its own instance from the ServiceNow Store. Even if you are not a user, you can use it by visiting the COVID 19 support site and applying.

ServiceNow also revealed that it is submitting an application for COVID-19 countermeasures to the IT General Strategy Office of the Cabinet Office.

Among the provided applications, “emergency extension” is an application that automatically executes employee whereabouts and safety in an emergency and centrally manages the situation on the dashboard. Using email and the company’s Now Mobile App, it can protect the communication channels between the company and employees, share safety measures and importance, and provide functions that encourage employees to confirm their safety and whereabouts. ..

Emergency outreach, automatic employee whereabouts and safe communication in emergency

Use Now Mobile App to easily send emails and push notifications

You can also receive secure responses from employees from Now Mobile App

Use dashboards to centrally manage employee status

Centrally visualize and manage the employment status of employees in emergency situations

The second “emergency self-report” is an application that can centrally manage and visualize the employment status of employees in emergency situations. When an employee is infected, they can report to the workplace according to the infection and return to work (isolation required). In addition, these infection statuses can be centrally managed and visualized, and tasks can be easily reassigned according to the status.

Emergency self-report, which can centrally manage and visualize the employment status of employees in emergency situations

Employees self-report their health status through the portal

Use the dashboard to visualize the company’s employment status and infection status

Manage health follow-up tasks for suspected employee infections

If the employee is confirmed to be infected, please select a potential contact

Third, “emergency exposure management” will provide other employees and outsiders with information that may have contacted the employee. This information is based on the employee’s work location and the history of meetings attended when the employee was confirmed to be infected . It is a recognition application. You only need to enter the investigation period and the name of the infected person to make a list of suspected infected persons.

Emergency exposure management identifies people who may be in close contact with employees identified as infected employees.

Just enter the investigation period and the name of the infected person to list suspicious persons

Support application development compatible with COVID-19

In addition, ServiceNow will actively support partners who use the ServiceNow platform to develop applications that support COVID-19. Mr. Murase said: “I hope that many partners close to customers can actively create applications on the ServiceNow platform.” He also clarified some measures, such as providing a free development environment and waiving the annual fee of the partner program. done.

COVID-19 compatible application development support program

So far, many companies hope to use telecommuting as part of their “working style reform”, but they still cannot change their working styles according to their wishes. The main reasons for this situation are: “If the approval request is not face-to-face, please forgive me”, “It is impossible not to bring sales to customers every time”, “Our company is not familiar with video conferencing”, “Video And SNS are entertaining.” However, facing the reality of “remote office” due to the spread of COVID-19 infection, there is no choice but to change.

Mr. Murase believes that even in the crisis caused by COVID-19, we should actively transform into a new way of working and promote the company’s digital transformation.
“In this critical situation, the difference in 3, 5 and 10 years is immeasurable, depending on whether you focus solely on defense or seize the opportunity to attack. First, you can defend firmly. , And then attack. Important matters “(Mr. Murase)

In 3 years, 5 years, and 10 years, this is very different, depending on whether the crisis situation is focused on defensive or offensive opportunities.