ServiceNow provides 3 ways to make your business more proactive and flexible

Let’s start with a statistic that almost everyone will like: According to research developed by ServiceNow, about 60% of events in standard companies are generated by machines (servers, memory, network routers, etc.) rather than people.
By extending IT management to include machines and personnel, many of ServiceNow’s current customers have reduced high-priority incidents and VPN outages, and reduced service recovery time, thereby saving the organization the work time of thousands of employees.
Let us introduce in detail the advantages of this system that combines IT Service Management (ITSM) with IT Operation Management (ITOM):
Reduce costs by solving problems quickly
The data shared between ITSM and ITOM allows faster and more effective problem solving. Insight can also bring more self-service capabilities to people and more automation to machines. A deeper understanding of the impact of issues and changes on the system allows operations departments to better guide their priorities.

The single integrated platform of ITSM and ITOM allows your team to freely share data by more intelligently determining the impact and priority of issues

For example, by implementing IT standardization on a single platform, Danske Bank has laid a scalable foundation for enterprise-wide innovation to improve risk management and enhance employee experience. Through ServiceNow, the bank has obtained:
93% reduction in high priority events
Service recovery time increased by 6 times
A single platform for ITSM, ITOM, ITBM and GRC.
Increase IT scale to meet employee needs and business goals
Through logic-driven automation across enterprise assets, IT becomes self-regenerating and proactive, from problem identification in almost real time to prescription solutions. In other words, this means having visibility and a single source of truth to drive AIOps and predictive intelligence.
For example, Accenture now achieves end-to-end transparency and control in its services, applications, and infrastructure, resulting in incredible results:
Due to higher visibility and faster problem identification speed, the mean time to repair (MTTR) was reduced by 41%
90% reduction in the time required to create a ticket
The accuracy of configuration items is increased by 50%, and there are fewer problems in the later stage
Provide a more flexible and attractive remote service experience
The single integrated platform of ITSM and ITOM allows your team to freely share data by more intelligently determining the impact and priority of issues. Using machine learning-based intelligence, problems can be automatically assigned to the correct solution group.
For example, Novant Health’s IT staff can now focus on providing help via chat or the help desk. It automates most of the application process, improves self-service, and simplifies the resolution process to provide:
Reduce workload by 50% through self-service
Ticket redirection reduced by 30%
Eliminates 28 hours of redundant support work per week
A new way for IT to work together to solve old problems
By leveraging a single platform such as ServiceNow, you can use automation and predictive intelligence to significantly reduce accidents caused by people (using ITSM) and machines (using ITOM).
For more information, we recommend this English e-book: “Reimagining IT Service Delivery and Operations in Unimaginable Times”.
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www.servicenow.com.br