ServiceNow provides a higher level of business agility and resilience through the Now Platform Paris version

CCurrently, companies all over the world are facing tremendous changes in business processes and priorities. The world is undergoing a huge transformation from the outdated “business process evolution” to the new “work process revolution”. They are working hard to get their business on track and get employees back to work. ServiceNow is committed to helping companies take advantage of the opportunities of digital transformation to increase agility and flexibility in the next normal working environment.

With the Paris version of Now Platform, we provide powerful new features that can help companies drive growth and enhance business flexibility, while improving employee productivity and customer loyalty. These are vital to survival in the COVID economy.

Paris offers six new products that can help organizations use a platform to optimize IT productivity, cost and resilience, increase customer loyalty, provide the right employee experience anywhere and quickly create new workflow applications.

• Business continuity management With the help of the context in the Now Platform, modern automated business impact analysis, business continuity plan development and crisis management have been introduced to achieve operational flexibility.

• Financial Services Business Help retail banks connect the front, middle and back office teams and systems to serve customers faster.

• Hardware asset management Automate the IT asset life cycle by tracking the financial, contract, and inventory details of hardware and equipment to make more informed decisions from purchase to disposal.

• Legal service provision By eliminating manual emails and phone calls, it provides legal business with the visibility needed to make quick decisions and increase productivity.

• Telecom network performance management It provides the network operation team with a unified view of the installation foundation, and can analyze, correlate and resolve events and alarms from multiple network monitoring platforms.

Check out our Paris Now Platform press release for more detailed information on all these solutions. Here, I would like to conduct a more in-depth study of some of the new features we have designed so that your work can be carried out across the entire organization.

First of all, this is good news for the vast majority of business professionals who do not write code for a living. Process Automation Designer enables business process owners to manage complex cross-enterprise workflows by creating code-free scripts. It connects multiple workflows, systems and operations into an end-to-end process.

Good news for employees…

In terms of employee workflow, Now provide HR service intelligence (HRSD) enables service agents to resolve cases faster through machine learning, while providing employees with more personalized experiences. Human Resources Agent Workspace Faster closing of cases through AI-assisted suggestions helps increase productivity and provide a better employee experience.

Campaign builder It is a very cool employee feature that allows companies to actively interact with and notify employees, especially in uncertain times. This solution makes it easier to deliver the right information to the right employees at the right time.

At last, Relationship between employees Through standards and consistent submission of cases, it helps employees deal with difficult problems and promotes fairness in the workplace. It enables personnel agents to keep sensitive employee cases confidential and resolve problems faster.

And customers!

When it comes to customer workflow, customer Center Improve the visualization of agent’s customer information so that they can solve customer problems faster, thereby expanding customer service capabilities.

Field service contractor management Enable companies to easily manage and track work assigned to third parties, improve the relationship between field service organizations and their contractors, and provide a better customer experience.

Who said that the script is only suitable for athletes? Customer Service Management Manual Improve the customer service experience by using pre-built manuals to guide solvers to solve problems step by step. The manual defines the data, tasks, and steps required to automate the process of the mid-level office team, and authorizes agents to monitor progress.

Intelligent functions of IT

In these uncertain times, business resilience has never been more important. Application vulnerability management can ensure resilience in case of application vulnerabilities. It expands the visibility of vulnerabilities from infrastructure to applications and drives a well-planned response to speed up fixes.

Predictive Intelligence Workbench Easy to set up ML-based automation allows process owners to increase productivity and solve problems faster.with Supplier participation Evaluate the risks of suppliers to ensure flexible operations. The product creates agreements for any supplier in the organizational hierarchy, evaluates each agreement based on the scope of risk, and creates a risk score.

Last but not least: The advantage of ServiceNow is an architecture, a data model, and a cloud computing platform that can provide an excellent workflow and experience. Our configuration management database (CMDB) is the core of this platform approach. Therefore, I am very happy to launch the Service Graph Connector program, which is the new name in the technology partner program, which ensures that many third-party tools that today’s businesses rely on are directly integrated with ServiceNow to improve data quality and reliability. CMDB supports all our work processes and is essential for running flexible operations. The service graph connector is part of ITOM visibility and represents a major advancement in CMDB technology.

Paris is the 11th platform version. I am very happy to be a member of ServiceNow and I look forward to bringing these innovations to customers in the region.