ServiceNow provides a higher level of business flexibility and resilience to the COVID economy

Santa Clara, California-September 16, 2020- ServiceNow (NYSE: NOW), a leading digital workflow company, to provide people with better jobs, today announced the release of Now Platform in Paris. In this way, ServiceNow can help organizations maintain flexibility and resilience so they can grow and increase productivity in the COVID economy. With the help of ServiceNow workflow, employees can work smarter and organizations can get value from their technology investments more quickly.

The COVID economy exposed weak links in the old value chain and triggered a workflow revolution. Organizations that encounter difficulties in the transformation of the digital economy and create good experiences for customers, employees and partners will be abandoned in this new economic reality. According to IDC data, 45% of all organizations in the world are in recession or recession, and 64% of companies plan to become early adopters of emerging technologies. Organizations that are digitally lagging are more likely to use new technologies to make up for the backlog of demand. 1 In nearly 500% of the Fortune 500 companies, the Now platform is using ServiceNow to solve whether employees are working remotely or returning to the workplace over time, which can help companies achieve digital transformation.

“Customers are increasingly aware that integrating independent but interdependent workflows between teams and between business and IT organizations will bring added value,” said Stephen Elliot, vice president of DevOps and Management Software Planning, IDC. “The indisputable customer needs have been driven to a certain extent by COVID-19 and the pressure to establish greater collaboration between IT and business stakeholders, to digitize processes, and to redefine customer engagement models, and is more than in the past decade. Fast. Make strategic business decisions.”

Several leading organizations including Microsoft, Zoom, Adobe, Uber, Accenture, Deloitte, Acorio, TPx, Veolia, Novant Health, Lone Star College, AEGIS Insurance Services and Raleigh City are using Now Platform and Paris versions to deliver their Products strengthen digital transformation.

Chief Product Chirantan “CJ” Desai said: “Senior managers realized that the architecture of the 20th century was too slow, and too much to function in today’s variable work environment that requires speed and flexibility.” ServiceNow, ServiceNow . “The advantage of ServiceNow has always been that it is an architecture, a data model and a cloud platform that can provide the workflow required by the enterprise and the experience expected by employees and customers. The Paris version of Now Platform provides AI support, flexible operation and A smart experience that optimizes spending capabilities. In short, this provides companies with the flexibility they need to survive in the COVID economy.”

In the Paris version, ServiceNow includes six new products and new features that can help organizations deploy the platform to:

• Respond quickly to changes with the new workflow app, Improve productivity through embedded analytics and AI in each application, and digitize and automate the work of the entire organization.
• Provide the best experience for employees everywhere, Increase productivity and change the organization to provide critical business services.
• Increase customer loyalty through connected workflows This can effectively manage the activities of a specific site, take actions flexibly in unexpected situations, and expand capacity through automatic self-service.
• Optimize IT productivity, cost and flexibility Modernize and automate with ITSM and AIOps, develop flexible activities and reduce spending on software, hardware and cloud.

The main new products in the Paris version are:

• new Business continuity management Including modern automated business impact analysis, functions for formulating business continuity plans, and providing context for crisis management within the ServiceNow platform to achieve operational flexibility. As business changes continue to become threats, resilient organizations must respond to these disruptions and develop actionable plans to minimize the impact and duration.
• new Hardware asset management Automate the life cycle of IT assets by tracking the financial, contract, and inventory details of hardware and equipment, so you can make more informed decisions from purchase to depreciation. To be flexible in any economic situation, it is important for organizations to know which IT assets are located where, so that they can make changes if necessary.
• new Legal service provision By eliminating manual operations such as email and phone calls, the legal department provides the visibility needed to make quick decisions and increase productivity.

Enhancing the ServiceNow ecosystem through industry solutions and partnerships

ServiceNow’s new industry products can be put into use immediately, enabling telecom and financial service providers to transform their businesses in the context of their own industries, thereby creating value at scale. Together with strategic market partners, Accenture for telecommunications and Deloitte for retail banking, these new products provide customers with opportunities to increase their business value.

• new Financial Services Business Help banks connect their teams and systems at the front, middle and back ends to provide services to customers more quickly. Core workflows such as payment and credit card applications have been digitized, thereby increasing efficiency.
• new Telecom Service Management Provide customers with a more proactive experience and more flexible management services, while providing organizations with advanced service platforms and in-depth understanding of customer conditions and health conditions, thereby reducing service costs.
• new Telecom network performance management Provide a clear view of the installation foundation for the network operation team, and be able to analyze, correlate and resolve incidents and disasters across the network monitoring platform, thereby more accurately identifying affected customers and speeding up the resolution of problems.

Telecommunications service management and telecommunications network performance management can work together to effectively identify and solve cross-service network problems, and at the same time proactively notify customers and establish a closer relationship between customers and customer services.

Partners play a vital role in accelerating the digital transformation of customers. In addition to the new ServiceNow Service Graph Connector Program, ServiceNow will also introduce integration with partners from Microsoft and Twilio, which can help customers simplify internal processes to seamlessly connect new and old tools and enable new ways of working.

For more details about other new features available in the Now Platform Paris version, please visit: https://blogs.servicenow.com/2020/welcome-to-the-now-platform-paris-release.html

What customers and partners say about the “Paris Now Platform” version:

Microsoft

Microsoft Chief PM Manager Anahit Hovhannisyan said: “For many years, Microsoft has worked closely with ServiceNow to accelerate our digital transformation in products, platforms and cloud functions.” “When we transition to home work, ServiceNow IT service management helps us quickly Expanded and met the needs of employees. The latest implementation of new virtual and real-time agent functions allows us to provide seamless support through our tools and services to better meet employee needs. Troubleshooting workflow, knowledge management search and handover The functionality for online agents will ensure that employees can quickly solve their problems no matter where they are. The integration of ServiceNow virtual agents with Microsoft Teams will allow users to easily get help when they need it.”

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“Chief Operating Officer Sunil Madan said: “ServiceNow is a trusted partner of Zoom, allowing us to expand at an unprecedented rate to meet the growing demand for our solutions. “With ServiceNow, we can work smarter and increase flexibility in order to provide superior customer service to our growing and diverse customer base. ServiceNow enables us to connect front, middle and back office teams with speed and simplicity Increase productivity when it’s critical to customers. The innovations in the Paris release will help organizations maintain business continuity with workflows that respond to and resolve interruptions.”

Deloitte

“Our bank customers are seriously considering new ways to interact and support with customers, which requires a closer connection between all services,” said Travis Budisalovich, head of the financial services industry at ServiceNow and head of Deloitte Consulting. “Combining Deloitte’s extensive banking expertise with the powerful new features of the ServiceNow platform, we are in a unique position to rapidly transform the banking experience.”

The Now Platform Paris version is available from today. For more information, please visit: https://www.servicenow.com/now-platform/latest-release.html

1 Survey on the impact of COVID-19 on IT spending (the survey was conducted from June 4 to June 15), IDC, June 2020, n = 880 WW technology decision makers

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ServiceNow (NYSE: NOW) is creating a world of work to make people work better. Our cloud-based platforms and solutions provide digital workflows that create great experiences and release productivity for employees and businesses. For more information, please visit: www.servicenow.com.

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