ServiceNow provides free apps to help manage workers during a crisis

In the past two weeks, ServiceNow has deployed four emergency applications for more than 1,100 organizations for free, as part of the company’s commitment to help respond to the coronavirus pandemic.

Chris Bedi, Chief Information Officer of ServiceNow, said: “We worked together to say,’how we will help’.” “The need for this is so obvious that the decision on these free software took one billionth of a second.”

Among the adopters is the city of San Francisco, which is using the app for emergency self-reporting and exposure management of its employees, providing city managers with mission-critical information to maintain its readiness for city services such as medical and public safety.

The emergency outreach app is designed to keep the organization in touch with employees, determine who is sick and who is not, and help employees keep in touch with the company. He used a supply chain company as an example. The app uses the app to let employees sign in to measure production capacity.

He said: “It will automatically send emails or push notifications through the mobile app.” “Basically, they can check in. Customers can configure the option: I’m fine. Anyway, I’m sick, but it can also be used as Push notifications for key company information, basic benefits or anything else.”

The second application is emergency self-report. Bedi said that if the employee to be reported is self-isolating or is a confirmed case, the ServiceNow app can navigate the workflow on behalf of the employee and the company.

He said: “There is a workflow there.” “Human resources need to be notified. They may need to do something. They may want to keep active contact with employees and give them some advice. Managers need to know. Manage all work processes at scale. It becomes very slow, and soon becomes very manual.”

Emergency exposure management is a HIPPA-compliant proactive notification tool that can notify someone whether they are exposed to known cases in their organization.

“If it is not named, the person you have been in contact with will feel sick. Start taking precautions. Please take the test.”

Bedi said the fourth application is for federal states and local governments. The application was jointly developed by the State of Washington in accordance with the National Emergency Management Standards (NIM). The program provides organizations with a way to quickly allocate resources, such as state employees, non-employees, sorting and screening personnel resources by skill , Who is available, who has deployed. The application also has reports that report the results of the job.

Brady said: “These reports are important for two reasons.” “Ensure that the incident is handled properly, but the two also ensure that the required reports are returned to the federal government so that funds can flow faster.”

Now it only takes hours and days to get value from the app, instead of weeks and months. Bedi said that while enterprise software may be challenging for first-time users, the design principle is to make the application as simple as possible.

“If this government agency is not a customer yet, then we will provide white glove services to quickly complete the process and download examples, provide resources quickly, and our professional service team will lock in and be ready.”

ServiceNow works closely with partners including Accenture, Deloitte, DXC Technology, EY and KPMG to help customers quickly deploy community applications.

HonorHealth has 11,000 employees in Scottsdale and North Phoenix, and its phone lines are flooded by callers very early, which not only takes up communication traffic, but also wastes nurses’ working hours. Ask some general questions.

Within six hours, ServiceNow built a symptom checker for the virtual agent. Now that it has been deployed, patients can use the service before talking to the specialist, freeing up staff for the most serious situations.

ServiceNow is also in the command center of home improvement retailer Lowe’s. Because the organization handled an unprecedented large number of shoppers, it went to the store on the weekend of March 14 because communities across the country began to lock down and they needed to buy inventory to ensure home safety.

Brady said: “The idea here is to help us.”