ServiceNow Quebec: A new version of the Now platform

ServiceNow, a digital workflow company, launched ServiceNow Quebec, which is the latest version of its Now platform and is now available.

ServiceNow Quebec introduces enhanced artificial intelligence capabilities and low-code application development tools, enabling companies to innovate quickly, drive value, increase productivity, and provide a great experience. Companies are fundamentally changing the way they operate and deliver digital transformation, and now platforms can achieve the right speed, agility, and flexibility to enable them to create the jobs of the future.

Approximately 80% of Fortune 500 companies and thousands of organizations worldwide rely on the Now platform to protect revenue, maintain business continuity, maintain productivity and security, and provide excellent experiences for their customers and employees, and the new version of ServiceNow Quebec may Increase these functions. As organizations plan to support a long-term dispersed workforce, workflows that achieve great experiences in different fields and functions become critical. In addition, digital investment has reached the highest level in history. According to IDC, by 2021, global digital investment will exceed US$7.8 trillion.

Companies such as Nike, Adobe, Deutsche Telekom, Logitech and Medtronic are using the Now platform to accelerate digital transformation through innovation, agility and productivity.

On the occasion of the launch of ServiceNow Quebec, Chelantan “CJ” DesaiChief Product Officer of ServiceNow, ha affermato: “Today’s market competition is becoming increasingly fierce, and organizations all over the world are changing rapidly, adopting new distributed working models, and creating new operating methods in a flexible and digital way through workflows. Organizations rely on the Now platform to deliver digital enterprise workflows. , Create new business models, increase productivity, and achieve outstanding customer and employee experiences in every operating environment. This new version of the Now platform further enhances the indispensable digital tools that businesses need today.”

“As companies move from emergency response to long-term management, distributed labor becomes the norm, and organizations accelerate digital transformation efforts and invest in technologies that promote continuity and agility.” He has announced Philip Carter, Vice President of IDC Group, Chief European Analyst and Head of Technical Research of WW C-Suite. “The ability to provide employees and customers with an end-to-end digital experience will become a key feature of success. Many companies are now looking for a unified technology platform that can connect systems, silos, and processes to achieve the typical connection model of digital organizations.”

The revolution in low-code workflow

ServiceNow adds Creator Workflows to its IT and employee and customer workflow portfolios, bringing the power of automation to enterprises, enabling anyone, regardless of technical level, to quickly create applications.

Creator Workflow includes ServiceNow’s low-code development tools, App Engine, and IntegrationHub, which enable organizations to transform old manual processes into modern digital workflows. With ServiceNow Quebec, ServiceNow has introduced new products in Creator Workflow, allowing developers of all technical levels to quickly create workflow applications:

• App Engine Studio: Accelerate large-scale application development through an intuitive and guided low-code development environment, which is easy to use even for people with no coding experience
• App Engine template: Provides access to pre-built workflows for building applications without having to start from scratch

Low code is becoming more and more strategic. According to Gartner “In 2024, low-code application development will account for 65% of application development activities.”

For example, multiple organizations including St. Jude Children’s Research Hospital and the City of Los Angeles have used App Engine to create customized end-to-end workflows that enable them to focus on providing basic services to patients and customers. The COVID pandemic.

With ServiceNow Quebec, organizations can be more flexible and better at taking advantage of new ways of working. By using a unified platform and data model, companies can continuously monitor and optimize business processes, proactively identify and avoid bottlenecks, and enable employees to work in an increasingly decentralized manner when they return. The interior has become the choice of some people.

ServiceNow Quebec includes three additional workflow solutions:

• Process Optimization: Allow IT and customer service to create and improve the underlying processes that drive the workflow, and proactively identify and avoid traffic jams, and promote the resolution of key issues
• Workforce optimization: Provide working space for IT and customer service managers to help optimize productivity.Real-time monitoring of agent work efficiency, workload and cross-channel KPIs in the work area to improve customer experience
• Engagement messenger: Extend self-service functions to third-party portals, realize search through artificial intelligence, knowledge management, and case and virtual agent interaction, thereby improving customer satisfaction

Machine learning and local artificial intelligence solutions to improve organizational resilience and productivity

ServiceNow Quebec enables companies to increase productivity through native AI capabilities. In addition to the need for rapid innovation and large-scale deployment, organizations must also provide consumer-grade digital tools to increase the productivity of distributed labor. New features to improve productivity include:

• ITOM predictive AIOps: Anticipate problems before they become more serious and help organizations resolve them automatically
• Virtual agent: Accelerate the realization of value through an end-to-end conversation experience supported by artificial intelligence, guided settings, suggestions, and incident resolution
• Artificial intelligence search: Provide employees and customers with a consumer-like search experience, and provide relevant and personalized information through mobile devices or through virtual agents in your own service portal search window at the appropriate time

Provide an outstanding employee experience for the new world of work

ServiceNow continues to create an outstanding employee experience, helping employees find answers and meet their needs throughout the enterprise, from human resources to IT to law.In addition to providing consumer-level research through AI search, ServiceNow also announced new innovations that help companies increase employee engagement, such as General request, Which allows agents to collaborate and transfer work orders to various departments, while at the same time informing employees of the status of the request, without the latter having to worry about having to monitor or solicit the process.