ServiceNow is recognized as an industry leader in execution and visual integrity
ServiceNow is a leading digital workflow company dedicated to bringing people better jobs and making them work better. The company has been selected as the head of Gartner’s Magic Quadrant for IT Service Management (ITSM) Tools in 2020. ServiceNow is recognized for its ITSM solution, which marks the seventh consecutive year that ServiceNow’s ITSM solution has been appointed as a leader by Gartner.
With ITSM, ServiceNow is the real dreamer. It brings a large number of innovations to the market to bring an IT experience that can meet the needs of customers now and in the future. ServiceNow ITSM is built on the Now platform, allowing customers to provide scalable services, improve productivity and provide employees with a flexible IT service experience.
Recommended AI news: HCL and Google Cloud expand partnership to provide accelerated business intelligence platform
“Due to ServiceNow’s leadership in bringing new innovations that redefine IT service management, the entire ITSM market continues to grow and develop,” said Matt Schvimmer, senior vice president and general manager of the ServiceNow ITSM business unit. “As ServiceNow proudly leads over 50% of the market share, we are always looking to raise the bar for providing new business value to customers. We believe that this recognition by Gartner is a testament to ServiceNow’s dedication to driving digital transformation and improving the work environment spirit.”
According to Gartner, “I&O [infrastructure and operations] Organizations that intend to reach a higher level of maturity within 18 months should consider using advanced ITSM tools to derive value from solutions that focus on IT service support and delivery in a wider, end-to-end environment. “
Recommended AI news: McAfee releases SaaS-based suite
According to Gartner, ServiceNow accounted for 51.1% of the global experience management: IT Service Management (ITSM) market share in 2019, and ServiceNow believes this proves the solution’s ability to enhance the service experience.
The main functions of ServiceNow ITSM include:
- Rich service experience: Virtual agents supported by natural language understanding (NLU) automatically support common requests, thereby creating a service experience suitable for global employees.
- Improve IT productivity: Use machine learning and virtual agents to automate daily tasks, discover key insights and increase agent productivity.
- Native mobile experience: Provide employees and agents with modern mobile applications through the Now platform to classify, collaborate, and enable employees to find answers across departments and keep in touch anytime, anywhere.
- Consolidated IT services: Use built-in best practices to quickly integrate inefficient tools into a single operating system in the cloud, and leverage shared data through the most trusted IT service workflow.
Recommended AI news: Napster and RecoChoku collaborate to provide 50 million songs to NTT DOCOMO wireless users
#ServiceNow #ranks #leader #Gartner #Magic #Quadrant #ITSM #Tools #seventh #consecutive #year
More from Source