Reduce employee fatigue, accelerate the automation of the entire organization, and help you perform better wherever you are
[데이터넷] ServiceNow released the latest version of the Now platform, the Roman version.
The latest version of the NOW platform provides hundreds of innovations that can help organizations keep up with the age of mixed work, including business models, employee fatigue management, enterprise-wide automation, and application development.
The employee center acts as a digital command center for employees in a mixed work environment. Employees can quickly and easily find personalized information, complete tasks, and obtain or request help from multiple departments within the organization (including IT, human resources, procurement, and legal teams) in one place. By consolidating the information they need into one place, employees spend less time getting help and reduce application fatigue. Organizations and businesses can easily categorize information and services into personalized thematic navigation pages to help employees find the answers they need. The employee center function is integrated into Microsoft Teams and can be accessed from anywhere.
Employee journey management provides employees with an interconnected experience of cross-departmental business journeys, such as joining, transitioning, and leaving the workforce. It also enables HR teams and managers to personalize resources, plans, requirements, etc. on the same platform.
Automated Discovery lists the top 10 tasks that use ServiceNow applications such as virtual agents, automatic routing, and agent assistance to automate more than 180 topics.
Health Log Analytics Enhancements uses ITOM Predictive AIOps to detect and automatically fix problems before they affect users. It extends ServiceNow ITOM Predictive AIOps, which was previously released as the Quebec version of the Now platform, and is based on the innovative technology of Loom Systems.
As more and more people work on the go, ServiceNow launched Mobile App Builder. This feature enables developers to quickly build and configure mobile applications for iOS and Android through an intuitive interface, enhanced features, and guided experience.
The Now Platform Rome version enables companies from all walks of life to quickly resolve issues and provide an improved customer experience, thereby increasing customer satisfaction and loyalty. New customer service manual: Focused Layout improves the user experience, enabling agents to solve problems faster, allowing them to focus on key process tasks and data that improve business results.
Chirantan CJ Desai, Chief Product and Engineering Officer of ServiceNow, said: “The rapid arrival of the era of mixed work has led to rapid growth in digital demand and permanent changes in business models in the 21st century.” Companies need a platform for digital seamless work that can be provided in any environment. Employees and customers experience and keep the organization agile, flexible and efficient. With the latest version of the Now platform, ServiceNow provides companies with a workflow method for navigating key business moments in the new economic environment. “
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