ServiceNow releases the Roman version of its platform

ServiceNow recently released a Roman version of its famous workflow and productivity platform. Due to the addition of many updates and features, this version is more optimized for use in a mixed working environment.

According to ServiceNow, the Rome version will provide customers with more choices to make it easier and faster to adapt to new working environments, especially mixed working environments. The latest version can help customers expand the automation of their work environment, develop necessary applications for this, and help prevent employee fatigue.

Employee Benefits

The overall well-being of employees is particularly important for the launch of the ServiceNow platform in Rome. To this end, a special “employee experience platform” employee center is being introduced. Users can find some personal information more easily. In addition, it helps to complete tasks and enable requests. Employees can also contact human resources, IT, facility management, and legal and procurement departments from this center. This ensures that problems can be dealt with faster.

The employee center is associated with MS Teams, and special employee management tools should automatically guide employees through various processes. The HR team can also use the tool to adjust certain things for individual employees without having to delve into the underlying code.

Of course, in ServiceNow Platform Rome, many functions have been added for automation purposes. According to ServiceNow, automation is essential for mixed work, because remote workers can also automate standard tasks to increase productivity and focus on business goals.

Automated discovery tools help identify the ten most important opportunities for automating work in an application. The tool does this for up to 180 different areas. It adds to the existing palette of automated services on the ServiceNow platform, such as virtual agents, automatic routing, and agent assistance applications.

Using the supplier’s ITOM Predictive AIOps tool to update the Health Log Analytics tool can now discover various IT issues that companies may face. ServiceNow says the tool can solve these problems completely automatically, even before they happen.

The new Mobile App Builder service allows developers to quickly and easily develop and deploy Android and iOS applications. Customer service representatives can access the new script in Focused Layout to deal with standard customer questions or issues faster and more effectively.

Vertical solution

In addition, the Roman version of the ServiceNow platform now released also provides specific vertical solutions. Manufacturing Connected Workforce provides tools to help manufacturers digitize the maps and visual guides of their systems. Functions can also be used in standard processes for efficiency and compliance optimization.

Finally, some “smaller” updates:

• The Financial Services Operations Department will receive three new applications.
• Customer life cycle operations facilitate the onboarding of new customers.
• Complaint management helps deal with customer complaints
• Fund operations support services such as ACH payment and wire transfer.

Solutions in the telecommunications, healthcare, and life science industries have also been updated.

ServiceNow Rome is now available.