Servicenow Service Level Management Use Cases

Use Case
Validate the available links under the module to ensure there is no loss of functionality OR if there is new functionality
Validate the ‘Getting Started’ link works properly
Validate the ‘Service Contracts’ works properly.
Validate ‘SLA Definitons’ works properly.
Validate ‘SLA Homepage’ works properly
Validate ‘SLA Properties’ works properly
Validate ‘SLA Condition Rules’ works properly
Validate ‘Workflow Editor’ works properly
Validate a certification record can updated
Validate a certification record can closed

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