ServiceNow showcases Paris release: a new platform solution for agile and resilient Covid economy

Frankfurt-Digital workflow company ServiceNow (NYSE: NOW) today announced a new version of NowPlatform® Paris. It can help companies remain agile and resilient so that they can grow and increase productivity in the COVID economy. With the help of ServiceNow’s workflow, employees can increase work efficiency, and companies can benefit from technology investments more quickly.

The COVID economy has discovered weaknesses in the value chain and triggered a revolution in work processes. Companies struggling to digitize and create a seamless customer, employee, and partner experience are now facing greater challenges. According to IDC data, 45% of organizations worldwide are currently in economic stagnation or recession, and 64% of organizations worldwide plan to adopt new technologies as soon as possible. Companies that are in a leading position in the digital field are more inclined to use emerging technologies to catch up. [1] With nearly 80% of Fortune 500 companies using the Now platform, ServiceNow is committed to developing solutions to support the company’s digital transformation journey, whether they plan to work at home, work remotely, or return to work.

“Customers are increasingly considering the business benefits of integrating independent but interdependent workflows between teams and between IT and other departments,” he said. Stephen Elliot, Vice President of IDC DevOps and Management Software Program. “The driving force from customers is undeniable. COVID-19 has accelerated this driving force and encourages more collaboration between IT and other departments to digitize processes, rethink customer loyalty models and formulate strategic business faster The decision-making pressure is accelerating.”

Several leading organizations, including Microsoft, Zoom, Adobe, Uber, Accenture, Deloitte, Acorio, TPx, Veolia, Novant Health, Lone Star College, AEGIS Insurance Services and the City of Raleigh, rely on the new features of the Now platform and Paris Release. Promote their digital transformation.

“C-Suite realizes that the architecture of the 20th century is too slow and inflexible for today’s digital work environment. The current silo structure makes the necessary agility more difficult,” Chirantan “CJ” Desai, Chief Product Officer, ServiceNow. “ServiceNow’s advantage is always
Architecture, data model and “born in the cloud” platform. This enables companies to develop digital workflows and create the best experience employees and customers expect. The new version of Now Platform in Paris provides an AI-based intelligent experience, stable processes and the possibility of optimizing expenditures. This provides companies with the flexibility they need to succeed in the COVID economy. “

In the “Paris Release”, ServiceNow introduced six new products and new features, allowing organizations to use one platform.This enables customers to

• Quickly respond to business changes with new workflow applications: With embedded analytics and AI in each application, companies can use new workflow applications to quickly respond to business changes, thereby increasing productivity, and digitizing and automating the entire company’s workflow.
• Provide the best experience anywhere: The productivity of the labor force is improved, and new important services can be provided.
• Increase customer loyalty: With the help of networked workflows, location-based work can be effectively managed, flexible processes can be organized for unexpected events, and automatic self-service functions can be used to expand capacity.
• Optimize IT productivity, cost and reliability: New solutions make it possible to modernize and automate ITSM and AIOps, ensuring stable operation and reducing software, hardware and cloud costs.

Some of the major new solutions generally available today include:

• Business continuity management Provide modern automated analysis on business impact, business continuity planning and crisis management. It uses data in the ServiceNow platform to achieve operational flexibility. Because business failure is a constant threat, resilient organizations need to anticipate these disruptions and develop actionable plans to minimize impact and downtime.
• Hardware asset management Automate the IT asset life cycle by tracking the financial, contract, and inventory details of hardware to make more informed decisions from purchase to disposal. In order for a company to be resilient in any economic environment, it is important to know which IT assets are located where. This is the only way for the company to get an overview and act in a timely manner.
• Legal service provision By eliminating manual emails and phone calls, it provides the legal department with the visibility it needs to make quick decisions and increase productivity.

Enhancing the ServiceNow ecosystem through industry solutions and partnerships
ServiceNow’s new industry products are now available, enabling telecommunications providers and financial services companies to change business processes and create large-scale added value. Together with strategic market partners, Accenture in the telecommunications industry and Deloitte in the private client business, these new offers will double the value of customers’ business.

• Financial Services Business The network teams and systems in the front, middle and back offices provide support to the bank so that it can provide services to customers faster. It can digitize core workflows such as payment and credit card applications, thereby improving process efficiency.
• Telecom Service Management Provide customers with a more proactive experience and more flexible management services, while providing organizations with an improved service platform and insight into customer status, thereby reducing costs.
• Telecom network performance management Enable the network team to have a unified understanding of the installation base, and be able to analyze, correlate and eliminate events from multiple network monitoring platforms and troubleshoot them. This can accurately identify affected customers and resolve issues faster.

Telecommunications service management and telecommunications network performance management solutions can work together to effectively identify and solve cross-service network problems, while proactively notifying customers and establishing closer ties between customers and enterprises.

Partners play a vital role in accelerating the process of digital transformation. ServiceNow has introduced integrations with Microsoft and Twilio partners, as well as the new ServiceNow Service Graph Connector program, which prepares for new ways of working by seamlessly connecting old and new tools to help customers simplify internal processes.

What customers and partners say about Paris Now Platform:

Microsoft
Microsoft Chief PM Manager Anahit Hovhannisyan said: “Microsoft has been working closely with ServiceNow for more than ten years to accelerate the digital transformation of our products, platforms and cloud functions. “When we switch to a home office environment, ServiceNow’s IT service management helps us quickly Expand to meet the needs of employees. The new virtual agent function will be supported by chatbots in multiple languages, helping us to better meet the needs of global customers and employees, and our agents can respond to employee inquiries faster. “

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Sunil Madan, Zoom’s Chief Information Officer, said: “ServiceNow is a trusted and reliable partner of Zoom. It allows us to scale at an unprecedented speed to meet the growing demand for our solutions. “With ServiceNow, we can work smarter. And increase flexibility, so as to provide excellent service to the growing diversified customer base. ServiceNow enables us to unite the front, middle, and back office teams and increase productivity when speed and simplicity are of the utmost importance. The new innovations in the Paris release will help companies maintain business continuity through workflow and anticipate and resolve disruptions. “

Accenture
Francesco Venturini, senior managing director and head of communications and media at Accenture, said: “Together with ServiceNow, we will help CSPs respond to unprecedented changes brought about by the COVID-19 pandemic.” “ServiceNow’s customer service and network performance management solutions, plus With Accenture’s industry expertise, providers can become agile and flexible by automating business processes, while providing an outstanding customer and employee experience.”

Deloitte
“Our bank customers are fundamentally rethinking how they attract and support customers, which requires a closer connection between all services,” said Travis Budisalovich, head of the financial services industry at ServiceNow and director of Deloitte Consulting LLC. “By combining Deloitte’s extensive banking expertise with the capabilities of the new ServiceNow platform, we are in a unique position to rapidly transform the banking experience.”

Availability
Paris Now Platform is now fully available. More information can be found at: https://www.servicenow.com/now-platform/latest-release.html

(ServiceNow / mc / ps)

[1] Survey on the Impact of COVID-19 on IT Spending, IDC, June 2020, n = 880 WW technology decision makers