Credits: Dreamstime
ServiceNow has added new features to its Major Security Incident Management (MSIM) Workspace platform, which it launched in December 2021. The features allow security teams to further customize the incident response service and arrive while ServiceNow announced its latest Now Platform release in San Diego.
MSIM Workspace is a mechanism to monitor and resolve security incidents
ServiceNow launched MSI Workspace last year to help security teams work together to respond to critical security incidents.
The platform allows users to share and view files/folders on security issues, view and update incident activities, and communicate through dedicated chat channels. It is designed to work in conjunction with ServiceNow’s other security incident and product vulnerability response capabilities and offers features including:
- A visual task board to organize incident response activities into linked security incidents, vulnerabilities, and teams
- Automated workflows to notify stakeholders, create collaboration folders and chat channels when a major security incident is created
- File explorer component to organize and track the collection of artifacts (files or logs) associated with major security incidents through Microsoft SharePoint integration
- A timeline of key events for end-to-end visibility into the progress of the incident, including roll-up of affected assets, users, locations, and team resources, as well as a timeline of key milestones of the incident
Speaking to CSOServiceNow core solutions consultant James Neal said these features give organizations the tools to create an organized, fast and effective approach to security threats, which are often very time sensitive.
“Deliberation around protocol or uncertainty about the nature of an incident can be detrimental to an organization and its customers. Effective and timely responses are paramount in today’s increasingly complex security environment.”
The new version of MSIM Workspace features customizable options
With its update, version 2.0.0 of MSIM Workspace offers new customizable capabilities that can be applied to the platform.
Users can now create their own report templates, add standard and custom fields to report dot-walkable templates (a ServiceNow feature that gives access to relevant fields table from a form, list, or script), and format and configure reports based on requirements using report sections, written by ServiceNow on its website.
They can also add branding to reports and use widgets to define and integrate UIB elements such as data visualizations, lists to define and integrate relevant table information, and template scripts. to include any indirect dotted data.
Furthermore, ServiceNow has provided two default report templates-Technical and Executive-that can be previewed at design time and previewed/shared with stakeholders at runtime, the company added.
“Our new Status Reports feature allows for vital information to be compiled and collated quickly and easily, before being distributed to relevant stakeholders. The action can be more targeted and effective, ”Neal said.
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