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ServiceNow has announced plans to take over Hitch Works (Hitch), an AI-powered platform that helps companies plug the talent gap by aligning employees ’current skills with those. new roles and training opportunities throughout the company.
The announcement comes as businesses across the industrial spectrum struggle with growing gaps in skills and talent shortages, driven in part by trends such as the so -called “great resignation.”
With prebuilt integrations for applicant tracking systems, learning management systems, human capital management (HCM) systems, LinkedIn, online survey tools and more, Hitch offers mapping and analytics for skill supply and demand, career planning and mentoring. Relying on machine learning, Hitch automatically interprets project work data, job postings and person profiles, then makes recommendations-this could include matching an employee to new courses in training, internal job posts, short -term understaffed projects and so on.
In its five years of operation, Hitch has amassed a fairly impressive list of enterprise clients, including Allianz, Bosch and GE Digital.
Now is the time
Founded in 2003, ServiceNow has emerged as a $ 100 billion powerhouse in the enterprise realm, and is known for its workflow automation platform covering IT services, employee onboarding, facilities management and more. However, the company is strengthening its core Now Platform, recently aligning itself with the emerging hybrid work movement with new indoor mapping functionality derived from its Mapwize acquisition.
When the Hitch acquisition closes, expected next quarter, ServiceNow will set about integrating Hitch’s skills insights into the Now Platform, and will look at bridging existing skills and talent management data loops that typically not exceeding their native HR software. systems. Ultimately, it’s about unlocking insights that can help retain talent-recent Pew Research indicated that up to 63% of U.S. workers quit their jobs in 2021 because there were no opportunities for advancement.
“If skills are the new currency for the business, insight into these skills is critical to driving talent retention and adapting to evolving business needs,” said Gretchen Alarcon, VP and general manager of delivery of HR services to ServiceNow. “But management practices have historically been siloed, with many solution points and fragmented processes not working together. At Hitch, ServiceNow will streamline intelligence skills into a platform to help business leaders match employees to meaningful work. “
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