ServiceNow, the future is automated

The new Italian country/region manager also confirmed the ambitious plan for companies that provide well-known cloud service management platforms in my country

Passion is whatever you want.This is what it conveys Rudolf Falcone, This is a well-known figure in the IT field, he is introducing new Current service, He has just taken up the position of Italian Country Manager. It is understandable that part of this enthusiasm is due to new tasks, but it can also be considered that the real reason is the need to deal with the ServiceNow platform, which represents the right solution at the right time. Because in the era of digital transformation and the Internet of Things, because advanced service management can handle and automate workflows, more and more functions need to be accelerated. “We have been in Italy for more than three years, but recently we have started to grow significantly: we are also strengthening our structure, first of all hiring people to perform pre-sales technical work and reviewing channels. This is no coincidence.” Farr Falcone (Falcone), also referring to his joining the team and the recent appointment Bernardo Palandrani As the partner director of Southern Europe, “people with extensive experience and a large number of talents will work with us to help us relaunch the channel. For us today, the channel is composed of large system integrators, consulting companies and top Italian partners. Classic”, Falcone continued.

Revolutionary method

In more detail, “Our platform is mainly aimed at medium-sized enterprise environments, that is, mid-to-high-end products composed of companies with more than 500 users, but we also plan to conquer the SMB market segment through telecom companies. I believe that all small and medium-sized Companies will be serviced by telecom operators: this is a natural process, first to provide smart phones, then to cloud services, and then the entire SaaS services will be through cloud services.” Falcone emphasized. However, the ServiceNow platform “not only provides IT management solutions, but also affects other aspects such as CRM or HR. It touches almost all stakeholders of the company, not just IT, and it is completely in the cloud. The company’s data center does not require Things to install and manage: For this, we can also define ourselves as a data centerless to emphasize how we can lighten and simplify everything,” Falcone pointed out.Yes Nicola Attico, ServiceNow Italy Solution Consulting ManagerEmphasizes: “The center of our platform is service management to ensure that services are provided correctly. All of this is in the cloud, and even within the company, the person requesting the service and the person providing the service can be connected together. This workflow represents In order to be revolutionary for the company, there are still countless traditional tools that can create many casts.”

The year of automation

The reduction and simplification process is achieved through automation, so it is not accidental that 2018 will be the year of ServiceNow automation: “Routine work is destined to become more and more automated, and European companies that automate them will have the possibility of increasing the company’s turnover. Seven times higher,” the company said. According to a recent study involving more than 1,850 C-level, vice presidents, directors and managers, 700 of them from Europe have evaluated the level of automation and financial performance at the organizational level. The relationship between. Note that 40% of companies said they will need more automation to handle a large number of work tasks in 2018, while 75% of companies believe that mobile devices and the Internet of Things will be 91% of people believe that smart automation can increase productivity. This includes artificial intelligence and machine learning to simplify the decision-making process and increase the speed and accuracy of business processes: therefore, 50% of respondents have begun to use intelligent automation in one or more business processes. Business, and 84% of companies intend to use it in the future. And ServiceNow is ready to benefit from all the benefits.