ServiceNow, the new version of Rome prefers mixed work

ServiceNow, a digital workflow company that makes people work better, announced the launch of Now Platform Rome. The latest version of the Now platform brings hundreds of innovations designed to enable all types of organizations to adapt to the age of mixed work—promoting the evolution of business models, managing employee fatigue, and expanding automation and application development in all business areas .

ServiceNow has a customer base that represents nearly 80% of the Fortune 500 list, helping organizations in all industries and regions meet challenges and seize opportunities in the new world of work. As the global economy is in its biggest post-recession boom in 80 years, the Now Platform Rome version provides organizations with the tools needed to quickly create agile working environments, provide customers and employees with engaging experiences, and accelerate innovation to flourish in the new economy .

The employee center will also be integrated with Microsoft Teams so that employees can use it no matter where they are.

“The rapid growth of mixed work accelerates the digital transformation and business model that will forever change in the 21st century,” said Chirantan’CJ’ Desai, Global Executive Director of ServiceNow Products and Engineering. “Our customers need digital platforms to provide easy and engaging experiences for people in any environment, and to help them stay agile, flexible, and efficient. With our latest version, ServiceNow is creating workflow solutions to help companies cope with These working moments are so important in the new economy.”

Reduce employee fatigue through a simple, engaging experience
With the Now Platform Rome version, new employee-centric solutions through unified platform applications enable organizations to create simple and engaging experiences for their employees anywhere, so they can easily and confidently win the most important working moments. New and improved solutions include:

Oh Employee center As a digital command center for a mixed workforce. It provides employees with a unified, connected interface that can quickly and easily find personalized information, complete tasks, get help, and request services from any department—including IT, human resources, infrastructure, procurement, and legal in one place. . The employee center integrates necessary information in one place, reducing the time for employees to seek help and reducing fatigue caused by applications.

And organizations can easily select and enter information and services on dynamic and personalized topic pages, so that employees can easily find the answers they need. The employee center will also be integrated with Microsoft Teams so that employees can use it no matter where they are.

Oh Employee journey management Instruct employees to engage in important tasks and provide a connected experience of cross-departmental journeys, such as new employee onboarding, job transition, and layoffs. It also enables HR teams and managers to use code-free tools to customize resources, plans, and requirements—all on the same platform.
In today’s challenging professional environment—3.6 million Americans left their jobs in May 2021 alone, fatigue may be a factor in this decision—digital transformation is no longer just an engine of growth and productivity. The top priority is to help employees find more balance in the world of mixed work and maintain greater creativity, productivity and participation.

“In the process of transitioning to mixed work, the mission of the organization is to make the overall staff experience more efficient, collaborative, and seamless, which in turn will drive greater engagement and productivity,” said Phil Carter, vice president and head of CIO Suite’s technical agenda In IDC. “Simplifying the experience is critical to achieving this goal, ensuring that employees can access work solutions in multiple ways in one place, no matter where they are. We expect that ServiceNow’s new solutions will provide employees with more Function to make their lives easier from the perspective of the new working age.”

Accelerate the automation of all areas of the company
The adoption of mixed work, coupled with a growing shortage of talent, is accelerating the company’s automation. Large-scale automation will become a top priority for organizations in the 21st century to reduce the burden on employees to manage machinery and trivial tasks and enable them to focus on projects that provide business value.

With the launch of Now Platform Rome, ServiceNow brings powerful new artificial intelligence and automation tools, enabling IT teams to work smarter, simpler, and more efficiently anywhere:

Automated Discovery utilizes ServiceNow applications (such as virtual agents, automatic routing, and agent assistance) to identify top ten opportunities for automated work from more than 180 topics.
Health Log Analytics enhancements help detect issues before they occur and affect users, and automatically resolve issues by leveraging predictive AIOps for IT operations management (ITOM). This extends the ServiceNow ITOM Predictive AIOps (the previous version of the Now platform released with Quebec) and is based on the innovative technology of Loom Systems.

Enables the rapid development of modern and dynamic mobile experiences
Now, every company is a software company, reshaping and creating new business models through digital products and services. In a world of mixed work, employees and customers need mobile technology to access critical business applications anytime, anywhere.

In order to meet the needs of more and more mobile workforce, ServiceNow has launched Mobile App Builder, which allows developers to quickly build and configure mobile applications for iOS and Android in an intuitive interface, with more features and guidance Experience.

Create a smooth customer experience and solve problems quickly
Organizations must be able to expand the scale of their service operations to meet higher customer expectations and requirements, and provide agents and service teams with the information they need to quickly solve customer needs from any angle, location, and single platform.

Now Platform Rome helps companies in any industry quickly solve these problems and provide a better customer experience, increasing customer satisfaction and loyalty. New customer service manual: Focused Layout improves the user experience and enables agents to solve problems quickly, allowing them to focus on tasks and data that are critical to the process and drive better business results.

Customers and partners are talking about the new Now Platform Rome:

CIO Joseph Cevetello of Santa Monica City Hall in the United States said: “We use ServiceNow to provide 21st century services in the way that citizens need today, especially in the post-epidemic era when digital services are critical.”

“Our organization continues to increase agility while simplifying and standardizing global workflows, providing more than 350,000 employees with a centralized place to access everything they need. The significant increase in hybrid work will only accelerate the need to handle complex business processes Bringing in new employees and returning to the physical workplace is a good example of how the Now platform can help change our experience and bring tangible benefits,” said Stephen Mansfield, Deloitte America’s Chief Information Officer. “ServiceNow is helping us integrate systems and processes that were previously isolated in silos, transform work into digital workflows, and create outstanding experiences for our employees and customers, ensuring that they also provide personalized experiences and keep your employees in Keep in touch throughout the company.”

“In recent years, ServiceNow has become one of the leading platforms for driving Mercedes-Benz’s digital transformation and generating digital processes,” said Mishel Podolskis, head of the Mercedes-Benz ServiceNow platform. “The user experience of our employees is essential to a goal-oriented and efficient transformation. The employee center will take us to a new level of development and will give employees a unified view on the use of the company’s various services.”

Christian Ring, Technical Architect of ServiceNow Platform at ServiceNow DnB Bank, said: “The new service health monitoring function helps me identify discrepancies and problems, and increases our ServiceNow developers’ understanding of the company’s best practices.” “It used to cost a lot of money. The task that is hours and involves a lot of my manual work is now an automated process that is part of our developer workflow. This improves the quality of future implementations and strengthens the overall integrity of our ServiceNow service. Now Platform Rome Version It will provide us with more opportunities to automate our development line in ServiceNow, and I am very excited about it.”

“At Kiwibank, our goal is to make life easier for New Zealanders. We achieve this by focusing on creating extremely simple experiences for our customers and employees. Kiwibank digital and technical product manager Nathan Hopkins said this may be due to Different systems and manual processes become complex. “As we continue to simplify, standardize, and digitize processes across the organization, and redistribute the productivity minutes saved in high-value activities through ServiceNow every day, we have achieved it in the Now platform A huge benefit. We look forward to ServiceNow continuing to invest in Playbooks and use them in the future, especially in customer service management, to help us drive growth, increase productivity, and enhance business resilience. “

Availability
The Now Platform Rome version is now available.

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www.servicenow.com

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