ServiceNow, the role of CIO in modern boards

The role of CIO is evolving rapidly, This is undeniable. Since IT occupies a central position in the company’s digital transformation, it is time to get to the next level.

However, according to the “Harvey Nash / KPMG 2019 CIO Survey”, the proportion of board CIOs has dropped from 71% to 58% in the past two years. Many CIOs still report the purchase of infrastructure and products to the CFO, But it is necessary to change the method.

IDG’s 2019 State of CIO Report highlights 78% of CIOs say they communicate with business leaders more than ever. This is a positive trend that shows how CIOs can participate in strategic dialogues about the future direction of the company.

each Antonio Rizzi, Senior Manager of Solution Consulting Services, This turning point is of course due to changes in the board’s agenda, now Includes strategic discussions on technology, digital transformation and cyber security.

“Because of their skills, CIOs are qualified to lead the company’s technological future. Although the background of this figure is technology, it is clear that today’s CIOs Must have a clear understanding of the business And make decisions that actively support the development and competitiveness of the organization”.

The focus of the board discussion is risk, which is also an area for CIOs Can make a real contribution, To help senior managers better understand and manage risks.

“The cloud is a good example: one day, the CIO of a large Italian bank contacted us to try to solve the risks associated with his company’s cloud. In fact, the bank’s board of directors only regarded technology as a risk, not See the possible opportunities. In this case, the CIO plays a central role Clarify and explain the advantages and opportunities to the board of directors, which is the bridge between IT and business».

Nowadays, many CIOs in every industry, especially CIOs who report to the CFO, are working hard to promote initiatives and Innovation activities usually inevitably lead to conflicts Budget issues.

“The CIO must align with the CEO’s digital agenda and be involved in new products, strategic investments and How technology develops business. Incredibly, once the benefits of the project are understood, more budget may be allocated».

But what level of strategic involvement does CIO need to achieve? «About changes in ideas, behavior and language. CIOs must start speaking business language by abandoning purely technical methods, but must explain the cost and benefit ratios well. Only in this way can he win trust and have a place on the board, Plan your company in an increasingly decisive way in the digital transformation.”