ServiceNow to acquire Hitch Works to help customers address talent gaps

ServiceNow (NYSE: NOW) has announced that it has signed an agreement to acquire Hitch, a skills mapping and intelligence company. Hitch will add a new layer of AI-enabled capability insights to the industry-leading Now Platform to help customers address talent gaps by linking employee learning and development to workforce planning. Companies will be able to more effectively match people to projects – all from one platform.

Employee experience is more important than ever. According to IDC, CEOs in North America believe managing the talent skills gap is the biggest risk to affect business in 2022[1]. Faced with high employee turnover and an accelerated pace of change, companies are now under intense pressure to attract, train and retain a worker who can respond to evolving business needs. With Hitch’s AI and ML capabilities, managers can determine which employees are best suited for projects based on skills and interests.

“If skills are the new currency for the business, insight into these skills is essential in driving talent retention and adapting to evolving business needs,” said Gretchen Alarcon, vice president and general manager of HR Service Delivery, ServiceNow. “But management practices have historically been siloed, with many solution points and fragmented processes not working together. At Hitch, ServiceNow will streamline intelligence practices into a single platform to help business leaders who match employees to meaningful work. ”

Hitch was founded by HR-industry veteran Kelley Steven-Waiss, who served as CHRO and CIO of HERE Technologies before Hitch was founded. The company is led by CEO Heather Jerrehian, a successful serial entrepreneur and one of the founders of venture capital firm, How Women Invest. Both leaders are expected to remain with ServiceNow after the acquisition.

“AI -powered intelligence is the foundation for the future of work,” Jerrehian said. “Joining forces with ServiceNow allows us to measure our capabilities and talent mobility solutions in a global ecosystem of business leaders, managers and employees. Together we will make work more meaningful and purposeful for employees and deliver better business results for companies. “

[1]IDC Global CEO Survey, 2022: The CEO Tech Agenda in a Digital-First World, Part 1-Big Themes, Business Priorities, and Risks, Doc # US48898922, March 2022.


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