ServiceNow will open a data center in China in the spring of 2019. The partner is NTT Com to “support the transformation of Japanese companies rooted in Japan” –Cloud Watch

ServiceNow Japan Co., Ltd. announced at the private meeting “Now Forum Tokyo” held in Tokyo on the 17th that it will open Japan’s first data centers in Tokyo and Osaka in the spring of 2019. NTT Communications (hereinafter referred to as NTT Com)’s “Nextcenter” is used as a data center platform, and it is showing an attitude to meet the rapidly growing needs of home users.

Opened the 10th data center in Japan

ServiceNow currently has nine data centers around the world, including Amsterdam in the United States, Australia and the Netherlands. All of these data centers operate paired data centers in two locations to ensure high availability. is for.

The data center to be opened in Japan next spring will be the company’s tenth data center, and will be a pair of “active-active” operations at a distance of about 500 kilometers between Tokyo and Osaka.

Service Now’s data center has achieved over 99.9996% availability by providing complete redundancy and more than 50,000 dedicated instances separated by customer logic. Currently, there are 10 billion transactions per month. It supports 150 million active users.

In order to provide Japanese users with such high availability and scalability, ServiceNow chose NTT Com as its data center partner.

Pat Casey, Senior Vice President and Head of Engineering of Now DevOps, came to Japan and participated in the Tokyo Now Forum. In addition, we attach great importance to the technical capabilities required to provide ServiceNow services to our customers. The area of ​​the data center varies from region to region, but Japan is one of our most important markets, so the level of technology is high. After carefully considering the facts, we believe that NTT Com is the best choice,” he praised NTT Com’s technical capabilities.

This will be the first attempt by ServiceNow to reach a position of 500 km with dual active pairs at a physical distance, but NTT Com has been selected as a partner that can meet such technical challenges.

Mr. Masashi Murase, President of the Japanese subsidiary Service Now Japan, talked about the opening of the domestic data center: “We have been discussing with the head office that we need a Japanese data center to develop the platform business in Japan. We have received strong requests from customers, and they I hope to have a place to store data in Japan in order to comply with laws and regulations, and hope to use it correctly with other services. This time, it takes root in Japan together with NTT Com. We have established a system to support digital transformation (DX ), working style reforms and the globalization of Japanese companies to support Japanese customers in order to cooperate with other service providers. I want to go.”

At present, as in the world, “Serving Japan now” continues to grow steadily. Although there is no specific number to disclose, “The headquarters requires more than double the annual growth, but this demand is being met. We have achieved better results” (Muraze Mr). It can be said that in order to cope with this rapid growth rate and increasing number of customers, opening a domestic data center is an inevitable problem.

NTT Com, partners and users

On the other hand, for our partner NTT Com, this contract with Service Now will be of great significance to promote the globalization of our business.

Masaaki Hayashi, vice president and representative director of NTT Com, said: “NTT Com is developing its business into a DX supporter that supports customers’ DX. If you do not consider business process reform, DX improvement cannot be achieved. ServiceNow “This is a solution Solutions, dedicated to simplifying/automating regular business processes such as security and customer service, and cooperation with the company is very important to us. “He emphasized the importance of establishing a strategic partnership with ServiceNow.

NTT Com has used ServiceNow as an operating platform for internal system operations and service provision, as well as services for customers, and has accumulated a lot of professional knowledge. As an example of the company’s use of ServiceNow, Mr. Hayashi introduced ServiceNow to automate the process of joining partner employees, and by automating many tasks performed manually so far, it can be seen that more than 24,000 hours are saved each year. Case introduction.

In addition, in the cloud service maintenance system provided to customers, ServiceNow automates failure recovery, reducing the time from failure detection to recovery from 1 hour to 15 minutes.

To achieve customer DX by providing customers with simple and standardized services, for this, we must first use ServiceNow to simplify the company’s system and accumulate technical knowledge.

In addition to the proprietary technology of users and partners, the fact that DX’s vision is close to “immediate service” can be said to be an important factor in choosing NTT Com as a data center management partner.

Mr. Hayashi said: “This time we have cooperated with Tokyo and Osaka in Japan, but in the end we hope to have the opportunity to cooperate with ServiceNow globally.”

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Now, the Tokyo Forum has more than 1,800 registered participants, which is higher than initially expected. It can be seen that many Japanese companies are facing pressure to reform their business processes.

As Mr. Hayashi pointed out, the realization of DX is based on the fact that the basic business process is very simple. In order to overcome the standardization barriers that Japanese companies are not good at, tools dedicated to simplifying operations such as ServiceNow are very powerful.

In this case, it can be said that opening a domestic data center is good news for many Japanese companies.