ServiceNow, a developer of cloud computer platforms that help organizations manage workflows, said it won an award, Blanket Purchase Agreement from the US Department of Health and Human Services to simplify procurement operations.
The agreement, in partnership with Carahsoft Technology, has an estimated value of $250 million for a five-year performance period through 2027, ServiceNow said in a statement. Carahsoft, through its GSA Schedule, will provide ServiceNow Technology Workflows, Customer Workflows, Employee Workflows, and Creator Workflows to support HHS applications, optimize inventory and reduce waste, the company said in a statement .
After the pandemic dramatically changed the way citizens interact with government services, modernized digital operations will help HHS better serve US citizens, it said, adding that with ServiceNow, HHS can create a more positive user experience, enable a secure and compliant architecture, and achieve operational resilience for grant solutions, HR service delivery, low-code/no-code applications development, service management and case management needs, auditing, cloud and asset management and ZTA, and supporting many other mission and underlying IT requirements and needs.
“As the Department of Health and Human Services works to accelerate its digital transformation, providing a quality user experience and helping to optimize inventory has never been more important,” said Jonathan Alboum, Federal Chief ServiceNow’s Technology Officer, in a statement.
ServiceNow, based in Santa Clara, California, said its products and services will help HHS simplify ordering and shorten procurement times. BPA can also streamline the procurement process and predictable pricing of ServiceNow licenses for application owners within HHS, it said.