ServiceNow’s latest Now platform version helps companies adapt to the age of mixed work-CRN

ServiceNow announced the Now Platform Rome version. The latest version of the Now platform offers hundreds of innovations designed to enable organizations to adapt to the age of mixed work—evolving business models, managing employee fatigue, and expanding automation and application development across the enterprise.

ServiceNow has a client base representing nearly 80% of the Fortune 500, helping organizations in various industries and regions to meet the challenges and opportunities of the new world of work. As the global economy expands at its strongest post-recession rate in 80 years, the Now Platform Rome edition provides organizations with the tools needed to quickly create agile work environments, provide compelling customer and employee experiences, and accelerate innovation so they can A new economy.

Chirantan “CJ” Desai, Chief Product and Engineering Officer of ServiceNow, said: “The rapid start of hybrid work has accelerated the need for digitalization and has forever changed the business model of the 21st century.” “Our customers need to be able to achieve nothing in any environment. A digital platform for seamless, compelling employee and customer experience, and helps them stay agile, flexible, and efficient. With our latest version, ServiceNow is a workflow solution that helps companies navigate important work moments in the new economy .”

Reduce employee fatigue through a simple, engaging experience

With the release of Now Platform Rome, new employee-centric solutions provided through a unified employee experience platform enable organizations to create simple and engaging employee experiences from anywhere, so employees can browse important work moments easily and confidently. New and enhanced solutions include:

• The employee center serves as the digital command center for the mixed workforce. It provides employees with a single connection interface that can quickly and easily find personalized information, complete tasks, get help, and request services across departments (including IT, human resources, facilities, procurement, and legal) in one place. The employee center reduces the time employees spend seeking help and reduces application fatigue by integrating necessary information into one place. Organizations can easily organize information and services into dynamic and personalized themed pages so that employees can easily find the answers they need. The employee center will also integrate with Microsoft Teams to meet employees.
• Employee journey management guides employees through important moments, such as onboarding, job transition, and leaving, through the interconnected experience of cross-departmental journeys. It also enables HR teams and managers to personalize resources, plans, and requirements on the same platform.

In today’s increasingly challenging talent environment—3.6 million Americans quit in May 2021 alone, fatigue may be a factor in turnover—digital transformation is no longer just a driver of growth and productivity. It is necessary to help employees find a better balance in the mixed work world and allow them to maintain creativity, productivity and engagement.

Phil Carter, IDC Global Vice President and WW CIO Suite Technical Agenda Leader, said: “In the process of transitioning to mixed work, the task of the organization is to make the overall employee experience efficient, frictionless and collaborative, which in turn stimulates participation and Increased productivity… “Simplifying the employee experience is critical to achieving this goal, ensuring that employees can access work solutions in multiple ways, from anywhere, in one place. We expect that ServiceNow’s new solutions will provide employees with more resources and strive to make their lives easier and welcome the new era of work. “

Accelerate the automation of the entire enterprise

The shift to mixed work, coupled with an ever-expanding talent shortage, is accelerating the automation of the entire enterprise. Large-scale automation will become a top priority for companies in the 21st century to reduce the pressure on employees to manage mundane tasks and enable them to focus on projects that drive business value.

With the release of Now Platform Rome, ServiceNow brings powerful new artificial intelligence and automation features, enabling IT teams to work smarter, simpler, and more efficiently anywhere:

• Automation Discovery identifies ten opportunities for automation work from more than 180 topics through ServiceNow applications such as virtual agents, automatic routing, and agent assistance.
• Health Log Analytics Enhancements uses ITOM Predictive AIOps to help detect problems before they occur and affect users, and automatically solve them. This extends the ServiceNow ITOM Predictive AIOps (previously launched with the Now Platform Quebec version) and builds on the innovative technology of Loom Systems.

Support the rapid development of modern mobile experiences

Now, every company is a software company, reshaping and creating new business models through digital products and services. In a mixed work environment, employees and customers need to access critical business applications from anywhere via mobile devices.

To meet the needs of increasingly busy employees, ServiceNow launched the Mobile App Builder, which enables developers to quickly build and configure compelling mobile applications for iOS and Android through an intuitive interface, enhanced features, and guided experience.

Create a seamless customer experience and solve problems quickly

Organizations must be able to expand service operations to handle higher customer expectations and requirements, and provide customer service agents and teams with the information they need to quickly resolve customer requirements anywhere and on one platform.

Now Platform Rome version can help companies from all walks of life quickly solve problems and provide a better customer experience, thereby improving customer satisfaction and loyalty. New customer service manual: The focused layout enhances the user experience and allows agents to quickly solve problems, so they can focus on key process tasks and data that drive better business results.

What customers and partners say about the Now Platform Rome version:

Joseph Cevetello, Chief Information Officer of the City of Santa Monica, said: “We use ServiceNow to provide citizens with the services of the 21st century in the way they need them today, especially after the COVID-19, where digital customer service is key.”

“Our organization continues to increase agility while simplifying and standardizing global workflows, providing more than 350,000 employees with a central location to access everything they need. The significant increase in hybrid work will only accelerate the need to address complex business processes. Employee onboarding and returning to work is a great example of how the Now platform can help change our employee experience while providing tangible benefits,” said Stephen Mansfield, Deloitte America’s Chief Information Officer. “ServiceNow enables us to integrate isolated employee systems and processes, transform work into digital workflows, and create outstanding experiences for our employees and customers, ensuring that they also provide a personalized experience and keep employees connected throughout the enterprise .”

Christian Ring, ServiceNow Technical Platform Architect at DnB Bank, said: “The new feature to monitor the health of our instances helps me identify differences, problems, and increase the awareness of our ServiceNow developers and how to follow ServiceNow best practices.” “Previously Tasks that took hours and involved a lot of my manual work are now an automated process and part of our developer workflow. This improves the quality of future implementations and strengthens the overall health of our ServiceNow instances. Now Platform The Rome version will give us more opportunities to automate our development pipeline in ServiceNow, and I’m very excited about it.”

“In the past few years, ServiceNow has become one of Mercedes-Benz’s main platforms for digital transformation and the use of digital processes,” said Mishel Podolskis, head of the Mercedes-Benz ServiceNow platform. “The user experience of our employees is essential to a goal-oriented and efficient transformation. The employee center will take us to a new level of development and allow employees to use various company services in a single view.”

“At Kiwibank, our goal is to make Kiwi better. We achieve this goal by focusing on creating extremely simple experiences for our customers and our own employees. Kiwibank Digital and Technology Product Manager Nathan Hope According to Nathan Hopkins, this may be complicated by different systems and manual processes. “As we continue to simplify, standardize, and digitize processes across the organization, and use ServiceNow to redistribute the productivity time saved to more In high-value activities, we have seen the great value of the Now platform. We look forward to ServiceNow’s continued investment in Playbooks and our future use of Playbooks, especially in customer service management, to help drive growth, increase productivity, and enhance business resilience. “

“The COVID-19 pandemic has brought huge challenges and opportunities to SnapNurse. We are proud to be able to provide more education and COVID vaccine opportunities in underserved cities and rural communities in the United States through our SnapClinics,” said SnapNurse, founder and chief executive Executive Officer Cherie Kloss said. “The ServiceNow platform and ServiceNow vaccine management solutions help us manage COVID vaccination plans, inventories, and reports, ensuring that data flows are safe, consistent, and up-to-date. We see the continued value of the ServiceNow platform and can continue to provide healthcare services to American citizens.”

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