Updates to the Now platform allow you to accelerate automation within your organization and make your employees work better, no matter where the activity takes place
with Call Rome, the latest version of the ServiceNow Now platform. The new version is designed to enable organizations to adapt to the new era of mixed work and enable them to innovate business models, reduce employee workload, and expand automated processes and application development within the enterprise infrastructure.
This California company, led by Bill McDermott, releases twice a year, usually in March and September. Each version always contains a lot of news. The release assigns global city names in alphabetical order. Therefore, after Quebec, it is time for ServiceNow to launch Rome. This is the first time that the names of Italian cities have been specified.
ServiceNow has a customer base that represents nearly 80% of Fortune 500 companies, helping organizations around the world meet the challenges and opportunities of the new business world.
Nerys Mutlow, ServiceNow’s innovation communicator, recalled that the new version has been tested by institutions such as Mercedes-Benz, Santa Monica, Deloitte and SnapNurse.
Today, as the global economy expands at the strongest post-recession rate in the past 80 years, the Rome version of the Now platform provides organizations with the tools needed to quickly create agile working environments, provide customers and employees with engaging experiences, and accelerate innovation. In order to thrive in the new economy.
Updates to the “Rome” version
In the Roman version of the Now platform, it is included in Employee center, A digital command center with a mixed workforce, providing a single connection interface, enabling employees to quickly and easily find personalized information, complete tasks, obtain cross-departmental (including IT, human resources, procurement, and legal) help and request services, all of which All in one place. The employee center reduces the time required to obtain support by integrating the information you need into one place, and will also integrate with Microsoft Teams.
The new version also contains Employee journey management, It supports employees to participate in activities involving multiple departments, such as onboarding, job switching and leaving. It also allows HR teams and managers to use code-free tools to customize plans and requirements on the same platform.
Accelerate the automation of the entire enterprise
Moving to hybrid work can accelerate the automation of the entire enterprise. Large-scale automation will become a priority for companies in the 21st century to free employees from repetitive tasks and focus on projects that generate business value.
With the Roman version of the Now platform, ServiceNow provides powerful new automation and artificial intelligence capabilities, enabling IT teams to work smarter, easier, and more efficiently anywhere.We are talking Automated discovery, With the help of ServiceNow applications, such as Virtual Agent, Auto Routing and Agent Assist, we can identify ten job automation opportunities in more than 180 areas; thank you Health log analysis enhancements Instead, the ITOM Predictive AIOps solution can be used to detect and automatically solve problems before they occur. This solution already exists in the Quebec version of Now Platform and is based on Loom Systems’ innovative technology.
The rapid development of the “mobile” experience and quick solutions to problems
In order to meet the needs of more and more mobile employees, ServiceNow launched Mobile App Builder, which allows developers to quickly create and configure attractive mobile applications for iOS and Android, with a single intuitive interface, advanced features and Guided experience.
The Rome Now platform version can also help companies from all walks of life quickly solve problems and provide a better customer experience. The new customer service management manual improves the user experience and allows agents to solve problems quickly, so they can focus on key process activities and data to improve business results.
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