SilverEdge delivers Transformative Digital Transformation Solutions
COLUMBIA, MD, UNITED STATES, October 3, 2022 /EINPresswire.com/ — Challenge: SilverEdge’s Department of Defense (DoD) customer was experiencing significant financial and productivity losses due to siled handling, processing, and dispensing of its Data Center and Cloud capacity. Their current model of accepting user requests via email, phone, or walk in and then arbitrarily provisioning hardware, virtual servers, and storage often manifests as unplanned hardware/cloud purchases while in- house hosting capacity remained underutilized. The existing process also took weeks, if not months, to deliver hosting capacity to its IT and Mission users – unacceptable!
Customer Vision: As part of their IT Service Modernization and Transformation initiative, SilverEdge’s customer sought a solution that reduced financial impact while increasing IT services efficiency and improving the end user experience. Ideally, the new solution will allow users to request capacity through a front door and be fully automated.
SilverEdge Solution: SilverEdge, using the ServiceNow platform and its IT Service Management (ITSM) suite, created a front door branded service portal and carefully crafted catalog items to allow end users to submit and track their own requests. In the new model, user requests are subsequently handled through an automated workflow engine that optimizes task assignment, approval actions, task generation, request execution, and coordinated closure. To track productivity, key performance metrics provide insight through self-access Reports and Dashboards.
SilverEdge used our proven, collaborative, iterative, and phased methodology to completely transform a collection of disparate actions into a streamlined, automated, and cost-effective solution. The SilverEdge team interacted with our customer throughout the process and participated in frequent Technical Engagement Meetings (TEMs) where we demonstrated the capabilities developed to date. These exchanges allowed our customer to correct course if necessary. We also supported critical organizational change activities through focused consultation, training sessions, release notes, soft launches, and targeted briefings. Together, these activities allowed the customer to come up with a truly innovative and forward-looking solution.
About SilverEdge
SilverEdge is a next-generation provider of innovative and proprietary cybersecurity, software, and intelligence solutions for the Defense and Intelligence Communities. SilverEdge’s seasoned team of cybersecurity experts, software developers and engineers, and intelligence analysts identify the challenges of tomorrow today and work to empower America’s defenders with the tools and solutions needed to meet today’s toughest challenges. our National Security Community. SilverEdge is based in Columbia, MD. For more information, please visit the SilverEdge website at www.silveredge-gs.com.
Emily Ringer
SilverEdge Government Solutions
+1 703-405-3236
email us here
Visit us on social media:
Facebook
Twitter
LinkedIn
Others
