-Using “ServiceNow” x “NTT DATA advanced technology proprietary technology” to timely support DX proposals and IT operation management construction-
ServiceNow provides highly operable UI/UX functions, optimizes IT costs by significantly improving IT business productivity, transforms working methods by improving employee experience, and improves customer satisfaction by refactoring customer engagement. We have made Great contribution such as improving the degree. The IT service management introduction support services that will be launched this time include ServiceNow’s advantages in IT operation management, IT operation management knowledge of the integrated operation management software “Hinemos” that represents NTT DATA’s advanced technology so far cultivated, and IT operation management knowledge. This service combines knowledge about DX. Starting in 2019, we will support customers to introduce IT service management in accordance with the ServiceNow deployment*1 related to IT operation management promoted by NTT DATA (hereinafter referred to as NTT DATA) and NTT DATA Group. By making full use of NTT DATA Group’s DX knowledge, customers will be able to quickly solve various problems related to the operation of information systems and achieve the best DX in the field of IT service management.
In addition, NTT DATA’s advanced technology will strengthen the ServiceNow deployment support system to further cooperate with NTT DATA.
NTT DATA Advanced Technology’s goal is to achieve cumulative sales of 2 billion yen by 2025 by providing this service to the information system departments of various companies.
【background】
According to the importance of the system, today’s information system mixes the local environment and the cloud environment, and there are many operational problems, such as complex management systems, information leakage, and preventive measures against unauthorized access…
As a solution to these problems, “ServiceNow”, which is equipped with standard applications that can be used immediately and features rapid development through low-code development, is attracting the attention of the world market. NTT DATA Advanced Technology has been promoting the acquisition of skills*2 and the training of engineers by introducing ServiceNow internally, including solution development support related to NTT DATA, to truly promote the business development of ServiceNow…
This time, as a service that supports customers to realize IT operation management DX faster, it combines the characteristics of ServiceNow with IT operation management DX-related knowledge including NTT DATA’s advanced technology ServiceNow product knowledge. We decided to provide management introduction support services starting on October 8. At the same time, NTT DATA Group will strengthen its supply system in the field of IT service management.
[Summary and characteristics of IT service management introduction support services]
“IT Service Management Import Support Service” has a comprehensive support service lineup from system import to maintenance. The outline is as follows.
■ INTELLI LINK configuration information utilization service
Use ServiceNow’s Discovery function to automatically collect and manage OS, middleware, and application information from multiple systems. At the same time, we also checked the vulnerabilities of the application middleware and visualized it along with the collected configuration information. Through this service, customers can centrally manage and check the latest configuration/change history and vulnerabilities of their system configuration information.
* Even if you do not have a ServiceNow license, you can use it by paying a basic usage fee and a monthly usage fee.
■ INTELLI LINK IT asset management service
We provide management tasks such as registration, inventory and removal of PCs distributed by customers to various departments on ServiceNow. In addition to the application workflow, it also manages and provides the PC status of each organization. This simplifies complex procedures and allows you to centrally manage and check the owner and status of manually managed PCs.
* Even if you do not have a ServiceNow license, you can use it by paying a basic usage fee and a monthly usage fee.
■ INTELLI LINK IT service management and maintenance service
We provide maintenance services centered on replying to inquiries and providing information such as version upgrades when using ServiceNow. As optional services, we also provide “version upgrade support services” and “test automation support services”. By using this service, customers can save a lot of time and effort related to ServiceNow operations.
■ ServiceNow Secured over VPN (solution provided by NTT Communications Corporation)
“ServiceNow Secured over VPN” is a solution provided by NTT Communications Co., Ltd., which connects ServiceNow and the customer’s ICT environment in a closed area through a VPN. This enables secure communication between your ICT environment and ServiceNow. For customers using ServiceNow, it is also possible to provide only VPN connections. In addition, you can flexibly choose the bandwidth of the VPN connection segment according to the customer’s usage. NTT DATA advanced technology supports the introduction of this solution.
■ R-Cloud Proxy for ServiceNow (service provided by Ryobi Systems Co., Ltd.)
“R-Cloud Proxy for ServiceNow” is a service provided by Ryobi Systems Co., Ltd. NTT DATA Advanced Technology introduced ServiceNow and implemented integration and support for the introduction of Cloud Access Service (LGWAN-ASP), which securely connects ServiceNow’s cloud-based platform “Now Platform” from the Integrated Management Network (LGWAN) dedicated to local governments. Do. This allows customers to use ServiceNow on LGWAN without any special LGWAN procedures.
[Strengthening the NTT DATA Group’s introduction support system]
NTT DATA’s advanced technology will strengthen the following two systems in terms of providing “IT service management introduction support services” based on the development of ServiceNow promoted by NTT DATA. By consolidating and coordinating the knowledge of NTT DATA Group, which has many achievements in large-scale system consulting, construction, and operation support, while providing services, we will contribute to the DX conversion of customers’ IT operations.
(1) The planning and concept formulation of DX investment optimization support in the IT operation field during the introduction of IT service management, and strengthening the IT operation management introduction support system that conforms to ITIL
(2) Based on the introduction results and technologies cultivated through serviceNow construction support by NTT DATA, etc., the “NTT DATA ServiceNow module set (IT operation automation/IT operation unmanned application package group)” is strengthened by the introduction support system
【About the future】
NTT DATA Advanced Technology’s goal is to achieve cumulative sales of 2 billion yen by 2025 and actively promote this service to the information system departments of various companies.
[代言]
ServiceNow sincerely welcomes the start of providing “IT Service Management Import Support Service” using NTT DATA’s advanced technology ServiceNow. ServiceNow has created new high-value-added jobs that only humans can complete.
NTT DATA’s advanced technology strengthens the cooperation between the integrated operation management software “Hinemos” and ServiceNow, reduces the working cost of system operators, improves the efficiency of operation process management, and improves service levels. We hope to use the expertise accumulated there and develop IT service management to introduce support services to further accelerate the digital transformation of enterprises and local governments.
ServiceNow Japan GK
Executive Officer and President
James McCreddy
【refer to】
<讲座时间>
In the next activity, we will give a speech, including introducing the new services that will be provided this time.
■ServiceNow owner urges “Now at Work Japan 2021” October 12 (fire)-13 (water), 2021
https://www.servicenow.co.jp/apj/ja/now-at-work.html?region=apj.html (event URL)
■ From October 11th (Monday) to 22nd (Friday) 2021, “Nikkei Cross Tech EXPO 2021” hosted by Nikkei BP
https://active.nikkeibp.co.jp/expo/2021/ (event URL)
<产品页面>
“IT Service Management Introduction Support Service”
https://www.intellilink.co.jp/business/software/itsm.aspx (URL of this service introduction website)
*1: NTT DATA press release on July 5, 2019 “Through the integration of internal systems, centralized management of cross-departmental information becomes possible”
https://www.nttdata.com/jp/ja/news/release/2019/070502/
*2: July 26, 2021 newsletter “Promoting the internal use of “ServiceNow®” in the fields of personnel and general affairs”
https://www.intellilink.co.jp/topics/notification/2021/072600.aspx
*The product names, company names, and organization names in the text are trademarks or registered trademarks of each company.
[关于产品和服务的咨询]
NTT Data Advanced Technology Co., Ltd.
Software Solutions Business Division
Digital Technology Integration Division
Responsible for promoting advanced technology
Tsuda, Ozu, Nishikami
Phone: 03-5843-6882
Email: [email protected]
.
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