Fredrik Edwall – SVP Sales & Marketing Subtonomy
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Subtonomy Network Experience Platform
SUBTONOMY, the leading Network Experience Platform provider in the Nordics has been shortlisted for the WCA for its SubSearch application and API.
— Fredrik Edvall, EVP Sales & Marketing at Subtonomy
STOCKHOLM, SWEDEN, September 7, 2022 /EINPresswire.com/ — Now in their 24th year, the World Communication Awards are recognized as a sign of innovation and excellence in global telecoms, and are valued for the transparency and rigor of the process of judging, ensuring that every organization that makes the shortlist or wins an award is truly world class. This year’s awards will be presented in London, UK on 1 November 2022.
SUBSEARCH IS RECOGNIZED AS SUPPORTING WORLD-CLASS CUSTOMER SERVICE
Subtonomy’s SubSearch application and API, shortlisted in the Best Customer Experience category, provides call center agents with highly accurate, real-time insight into each individual customer experience, enabling them to quickly identify problems experienced by customers – changing customer support for quality of service (QoS) issues.
SubSearch is designed to empower CSPs as cost-effectively and non-intrusively as possible. Subtonomy’s Network Experience Platform pulls data from a wide variety of existing sources (such as passive probes, OSS, BSS, CRM, CPE, cells, devices and third-party data), brings everything together in real-time, and then immediately delivers this invaluable insight to call center agents through SubSearch, to help them try and resolve problems faster and more effectively.
CSPs can choose to use Subtonomy’s intuitive SubSearch interface or display the data directly in their existing Customer Service Tools (such as Salesforce, Pega or ServiceNow) via the provided API. Machine Learning (ML) is used to quickly identify anomalies in service performance and predictive analytics is used to analyze which customers are affected by any problems.
Customers can choose to get proactive and hyper-personalized notifications to keep them up-to-date on what their CSP is doing to fix problems affecting them, and the solution is also fully integrated with network operations – enables NetOps teams to prioritize troubleshooting by level of customer impact.
SUBSEARCH IS AVAILABLE AND PROVEN
SubSearch has been successfully implemented across the Nordics and Baltics with operators such as Telia Group, Telenor Sweden and Hutchinson 3, whose impressive results have now been recognized by the highly-experienced WCA judging panel. As recognized by the judges, the results are outstanding. The time spent to resolve complaints and inquiries is drastically reduced – resulting in a 47% increase in efficiency and a 60% reduction in escalations. Accurate and timely notifications reduce the need to call for updates by between 20-25%.
SUBTONOMY HAS BEEN RECOGNIZED BY THE WORLD COMMUNICATIONS AWARDS
“At Subtonomy, we are passionate about helping our clients deliver the best possible support to their customers, because we know how important this is to their future business success,” commented Fredrik Edwall, SVP Sales & Marketing at Subtonomy . “Everyone at Subtonomy takes great pride in having a 100% satisfied client base, and we find it a great honor to be shortlisted for Best Customer Experience at the World Communication Awards. This recognizes our team’s dedication to improving service performance and indicates that Subtonomy is both a serious player in this sector and one-to-watch.”
The recognition of the effectiveness of the SubSearch solution comes at a busy time for Subtonomy, which has recently expanded into the broadband market, having just opened new offices in the Middle East and Africa and Asia, and successfully launched its new 5G offering.
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About Subtonomy
Subtonomy’s AI-driven Network Experience Platform provides unprecedented real-time insight into customers’ experience on any network (2G, 3G, 4G, 5G NSA, 5G SA, broadband and gigabit fiber). Its easy-to-use applications leverage this rich data to enable customer support teams to isolate and resolve problems faster; operational teams to prioritize fault fixing and network build according to actual customer needs; business groups to sell to both business customers and consumers; and wholesale teams to understand the service they deliver to MVNO clients. Founded in Sweden in 2012, Subtonomy’s technology helps network operators deliver more personalized support and proactive care to help its clients deliver a premium network experience.
Tina Rosen
Subtonomy
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