2022-03-29
SX Live includes speakers from Meta, Microsoft, Salesforce, SAP, ServiceNow, Workday, Zendesk and more
SAN JOSE, Calif., March 29, 2022 / PRNewswire/-SupportLogic, creator of the world’s first continuous support experience (SX) platform, will host SX Live, the industry’s first conference focused on the support experience. The virtual event, held April 5-7will allow customer support, success and product professionals to rethink and enhance the support experience in a post-pandemic world, while exploring the future of work for front-line support agents.
SX Live includes keynote presentations and panel discussions from thought leaders and executives, including professors Jonah Berger of the Wharton School of the University of Pennsylvania. Berger is a world-best-selling author and a recognized expert on innovation, influence, word of mouth, natural language processing, consumer behavior and more.
Other speakers included service and support executives from leading companies such as Meta, Microsoft, Mulesoft, Salesforce, SAP, ServiceNow, TSIA, Workday, Zendesk and more. Attendees will learn how to build a proactive, modern support experience and better align the support department with other critical functions in an enterprise.
SX Live is free to attend, and registration is open on the SX Live website.
“In a SaaS economy where customers can cycle in a snap, big support is more than just solving issues,” he said. Krishna Raj Raja, founder and CEO of SupportLogic. “It’s about identifying opportunities to help customers on their journey from initial product onboard and adoption through to long-term success. SX Live’s lineup of industry experts and visionaries will share of proven best practices for building a support experience that drives customer loyalty and increases team retention. ”
“Support organizations today are under intense pressure to change from multiple perspectives: improve the customer experience, embrace digital interaction, and continue to scale operations to meet the demands of rising becoming complicated, “he said John Ragsdale, Distinguished Researcher, Vice President of Technology Ecosystems at TSIA and a speaker at SX Live. “I’m excited to be part of SX Live, which brings together support professionals and executives from across the industry to share ideas and best practices, and collectively map out what the future of support could be-for employees and customers. “
SX Live content covers a range of important topics and themes:
- Defining the support experience – What it is, why it matters, and its key components. How does this relate to revenue? How are leading companies addressing this today? What is planned for the future?
- Aligning the support experience with the rest of the organization-How it intersects with engineering, product-led growth strategies, and other customer-facing teams.
- Empowering and enabling support engineers and agents-Support has always been a function that is difficult in employee transfer due to job stress and perceived lack of career development. With the ‘Great Resignation’ this issue worsened. Learn how to improve agent coaching and mentoring, provide more career opportunities, and maximize employee engagement and retention.
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About SupportLogic
SupportLogic delivers the world’s first continuous service experience (SX) platform that enables companies to understand and act on the customer’s voice in real-time to instantly improve service delivery and build healthy and profitable customer relationships. SupportLogic SX uses AI to extract and analyze customer sentiment signals from both structured and unstructured data across multiple service channels and provides recommendations and an intelligent collaborative workflow. SupportLogic helps global businesses such as Qlik, Nutanix, Databricks and Rubrik transform their support organizations and evolve from reactive to proactive service delivery. To learn more, visit supportlogic.io.
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SOURCE SupportLogic
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