System Administrator – IT -Online

Our client, a leader in their field, is looking for a competent System Administrator (Office 365).

Requirements:

• Related IT Diploma / Certification.
• 3+ years experience in a similar role.
• Knowledge of Microsoft Exchange server, Skype for Business server, Microsoft Active Directory, Azure Active Directory administration, Office 365 tenant and services administration.
• Solid knowledge of Google / MS Collaboration suite and Collaboration Technologies management experience
• Experience in technical troubleshooting and debugging.
• Experience in scripting using PowerShell and other programming languages.
• Experience working in IT Service Management (ITSM) processes.
• Experience working on ITSM platforms ie, ServiceNow, Microfocus, Remedy, etc.

Responsibilities:

• Work cases assigned to all operational team queues in client ITSM tools.
• Monitor and evaluate Office365 environments and services for clients.
• Report issues and concerns to operational or account management as appropriate.
• Make sure the client’s specific policies, practices and procedures are always followed.
• Run, analyze, and prepare operational team queue reports in client ITSM tools.
• Participation as a team member to achieve established maintenance goals (quality assurance, procedures, and related work instructions).
• Support team members in case of problems or escalation.
• Participate / conduct training sessions with lower level support groups or new team members.
• Work closely with the Technical Services Manager to ensure schedule adherence, attendance, and timeliness by all members of the account administration team.
• Reporting progress, issues, and problems to the line manager.

Preferred Skills:

• Office 365
• Azure Active Directory
• Active Directory
• Microsoft Exchange
• ITSM

Desired Work Experience:

• 2 to 5 years Systems / Network Administration

Employer and Employment Benefits:

• Medical help
• Provident Fund

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