The crisis has accelerated the digital transformation of work

In order to deal with the health crisis, the company must rethink its working methods and quickly transition to other practices.This is the main finding of the global research “Work Survey” Executed by “Service Now” to measure the impact of the pandemic on company operations. To this end, nearly 9,000 managers and employees were interviewed in financial services, health, telecommunications, manufacturing, and public sectors.According to the analyzed data, in France 87% of senior executives said that the pandemic caused their companies to re-examine the way they work. Since the beginning of the crisis, the situation has even improved for 76% of employees. usually, 89% of executives and 83% of employees think that changing the model The collaboration happened faster than expected.

In addition to these organizational changes, the Covid-19 pandemic can also reduce the operating expenses of the French surveyed companies by 85% (88% globally), thereby creating investment opportunities in various fields: digital transformation, R&D, marketing and business support .The fact remains that certain institutions must improve their innovation capabilities, especially those At a disadvantage in terms of numbers. In fact, ServiceNow pointed out in its report that 96% of French executives are still using offline workflows, especially for document verification, security incident reports and technical assistance requests.

Save investment in electronic conversion

The digitization of business processes related to Covid-19 has led to a drop in operating costs. Source: Work Survey/ServiceNow/Wakefield Research.

Of course, some progress has been made, but after several months of remote work, 60% of French executives and 62% of employees said their company still does not have a fully integrated system to manage digital workflows. In fact, systems developed and deployed in emergencies during an epidemic are still considered vulnerable to the next major damage. Therefore, most managers and employees surveyed by this report believe that key business functions (such as customer service, human resources, and finance) will not be able to adapt in the future. 30 days to another evolution.

Companies located in France or abroad are lagging behind in digital stream management. Source: Work Survey/ServiceNow/Wake Up Research.

Questions about telecommuting

At the same time, this study reveals the French worries about telecommuting, even though 99% praise its advantages. Therefore, both executives (89%) and employees (78%) expressed real concerns about the impact of remote work on company development. The former is more concerned about the bottom line-delays in the delivery of products or services (56%), while the latter is concerned about possible reduction in collaboration between business units (47%). For French employees, the time saved by avoiding commuting or business travel (63%) is the most profitable, while executives believe that better use of technology to increase efficiency (59%) is the best interest of their team .

Chris Pope, ServiceNow’s vice president of innovation, said in a statement: “Covid-19 has changed the business at an unprecedented rate. To be honest, many people even think it’s impossible.” We talked about adaptation. There are many topics about the new standard, but for most companies, the reality is that only now and the constant changes that follow. The leader stated that the main challenge facing European organizations is to find a balance between the immediate need for business continuity and the personal needs of employees. They also need to prepare the digital team for the upcoming wave of change.