The current service shows how to carry out digital work under the new normal–ZDNet Japan

ServiceNow held its annual conference “Knowledge 2020 Digital” online on May 5. In the keynote speech, he demonstrated the new working methods in the new standards brought about by the new coronavirus (COVID-19) infection on the three axes of IT, employees and customers. It is held until mid-June.

The company’s conference is scheduled to be held in Miami, Florida, USA in 2020, and the conference attracted approximately 20,000 attendees in 2019. As the COVID-19 infection continues, due to the high risk of disease outbreaks of any size, incidents that actually ban people from gathering around the world are banned and moved to the Internet in just a few months. This is one of the behavior changes caused by the virus pandemic. It is expected that the infection epidemic will not end soon and will continue in the next few years.

It is generally believed that it is no longer possible to return to daily life and society before COVID-19. In the long-lasting battle against viral infections, the world urgently needs to transform into new behaviors, such as social distancing and telecommuting, to protect lives and the economy, even in Japan, a “new lifestyle” is just being promoted. way of doing. In the future, when the physical contact between people decreases, digital “connection” will become the basis, and the way of working may be based on this.

At the beginning of the keynote speech, Bill McDermott (Bill McDermott) became the new CEO (CEO) in November 2019. “What the company needs is to introduce the consumer experience and connect new technologies such as mobile and chatbots with SoR (re-recording system) data stored in ERP (Integrated Core Business System) for decades. This is about making Things are visible, efficient and productive. ServiceNow provides a platform for this,” he said briefly.

Former SAP CEO, McDermott, a well-known figure in the corporate IT industry, the idea of ​​”consumer experience” he mentioned comes from his predecessor, the current CEO of Nike, John Donahoe. McDermott’s management policy seems to follow the company’s traditional line and consolidate its position in the corporate market. The company announced on April 29 that subscription revenue increased by 34% year-on-year to US$995 million and for the full year increased by 27% to US$412.5-4.145 billion. Looking forward to the dollar.

McDermott (McDermott) commented in the earnings report that the company’s current platform is unique and its confidence in achieving sales of more than $10 billion remains unwavering. I didn’t say much at the meeting, but I sent a message saying that the company’s platform will create a new way of working normally after COVID-19.

As a response to COVID-19, the company has been providing a set of crisis management support applications since March (from April in Japan). In addition, the partner company Cask has used Now Platform and the application development environment “App Engine” to launch a pass-through PCR test reservation and information sharing system in Los Angeles, USA for about two days. Jason Rosenfeld, Vice President of Built-in Cask, said: “We built the system within 48 hours and expanded it from Los Angeles to a system that can be inspected and used by about 50,000 people in many cities within the Los Angeles Group in about two weeks. . We are able to develop on the Now Platform immediately.”

The COVID-19 PCR test appointment management system built by the City of Los Angeles through “Service Now”

Josh Kahn, head of Now Platform, explained that App Engine allows anyone to develop low-code/no-code applications. In the United States where the COVID-19 infection is spreading rapidly, we have to respond at an unprecedented speed, and we must constantly change our business so that we can grasp the situation as accurately as possible. Kahn said: “Integrating digital technology into our business processes can measure, visualize and improve the impact on our business, so as to optimize and automate business processes.”

Similarly, in Washington State, USA, at the beginning of the COVID-19 pandemic at the end of January, an emergency response team was established and an application was developed to collect and share information about infected persons in about three weeks. Callie Goldsby, head of IT and medical technology at the State Department of Health, said: “At first this was an email-based workflow, so tracking and sharing (increasing) information was very inefficient. First, the application was quickly developed to effectively grasp the important Information and automate the process, and then set up a center of excellence to promote the countermeasure team to expand the scope of use. He said: “We are gradually working on it. “