The eGain Knowledge Hub accepts ServiceNow Built on Now

SUNNYVALE, Calif., Feb. 03, 2022 (GLOBE NEWSWIRE) – eGain Corporation (NASDAQ: EGAN), today announced that the integration of eGain Knowledge Hub ™, its award-winning solution for modern knowledge management, with ServiceNow, has received ServiceNow Built On Now Certification.

The highest technical designation and certification for a ServiceNow Technology Partners application, a Built on Now application is natively built on the ServiceNow Platform. These applications are enterprise-built and designed and tested for fast, agile, resilient, secure, human, connected digital innovation.

According to Gartner, too many 84% of contact center agents don’t find tools that help handle customer issues and only 12% say the tools simplify their day-to-day work.

Available in the ServiceNow Store, the eGain Knowledge Hub for ServiceNow ™ empowers agents of all experience levels to solve omnichannel queries using personalized answers powered by guided AI communication. delivered within ServiceNow® Agent Workspace, reducing training needs and ensuring compliance.

The hub aggregates knowledge from multiple sources and guides agents using AI reasoning based on context, agent experience level, and channel of interaction. Embedded machine learning enables intent inference and rich analytics to provide actionable insights to optimize knowledge adoption, response relevance, and operational performance.

“Proactive, guided knowledge becomes all service agents super agents. Not surprisingly, Knowledge Management is Gartner’s #1 technology recommendation for customer service leaders in 2022, ”said Ashu Roy, CEO of eGain. “We are excited to offer our top-rated knowledge solution to the ServiceNow ecosystem.”

Additional information

About eGain
Our knowledge-powered software automates digital-first experiences for businesses and government agencies. Infused with AI and pre-connected with leading CRM and contact center systems, eGain’s top-rated customer engagement platform easily enables customer journeys with virtual assistance, customer self-service, and modern tools. agent. To learn more, visit

EGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company and product names mentioned in this release may be trademarks or registered trademarks of their respective companies.

ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries.

eGain media contact
Michael Messiner
Email: [email protected]
Phone: 408 636 4514


#eGain #Knowledge #Hub #accepts #ServiceNow #Built #Source Link #The eGain Knowledge Hub accepts ServiceNow Built on Now

Leave a Comment