The transition to flexible work has created tremendous challenges for HR teams, as employees expect to remain productive, knowledgeable, and fulfilled from anywhere in the world. These employees are overwhelmed by HR’s thousands of requests, at all hours of the day, and they continue to quit at a record rate as their companies struggle to support them. Moveworks for HR solves these challenges extensively – using AI that provides instant, personalized assistance to each employee based on their unique role, department, seniority, benefits, location, and language.
“Moveworks is the core of our digital workplace, as it lets employees access support for the broader tech stack with one search,” he said. Steve Phillpott, CIO and CDO at Solidigm. “Our job is about using technology to empower and enhance the employee experience – whether they need IT support or HR assistance or more. That’s what we’ve achieved at Moveworks.”
Moveworks for HR is an out-of-the-box solution that requires no additional work for HR teams. It plugs into the company’s preferred communication platform-Slack, Microsoft Teams, or company portal, for example-and automatically responds to each unique request with a personalized response. To provide the best possible answer, Moveworks machine learning models automatically ingest, scan, standardize, annotate, and analyze each knowledge article, form, FAQ page, and user record in an enterprise.
In this new release, HR teams can:
- Automatically resolve common employee requests: Employees can check PTO’s outstanding balances, inquire about benefits, payroll, company holiday schedule, human resources information system (HRIS) inquiries, and more.
- Speed up resolution time for complex issues: Employees go to one place for PTO approvals, life event changes, employee verification letter requests, and more. Moveworks routes the request to the appropriate person for approvals and recommends the best course of action for the employee and the approving.
- Significantly increase ROI for current HR systems: Employees no longer have to ask their HR team to access information embedded within the HR system and diverse knowledge bases. By connecting Moveworks to these existing systems, such as ServiceNow, Jira, Workday, SharePoint, Simpplr, Guru, and Confluence, among others, the platform can deliver the best possible solution in one message.
“HR teams are responsible for every aspect of the employee experience, from onboarding new hires to handling major life events,” said the Moveworks CEO Bhavin Shah |. “It has become an almost impossible job in our complex digital world – further complicated by the fact that employees now rely on immediate support while working from anywhere and everywhere. Ensuring that employees still get personalized that HR support they need. ”
Moveworks for HR uses hundreds of machine learning models to decide on the best possible response or action for each particular user, taking into account their location, language preferences, security permissions, and more. another factor. Employees just ask for what they need, however they want, in whatever language they want.
“We support over 1,000 team members around the world with a variety of needs and circumstances,” he said Lainey Dailo, HR Operations Manager at Solidigm. “Moveworks navigates this complex for us, which means our people get the personal touch they expect from HR, but there’s no need to wait. To create an incredible employee experience, it’s necessary you do the combination of HR and AI. “
Moveworks for HR is a critical addition to the Moveworks platform. Moveworks customers now have the ability to answer questions in any line of business, send interactive communications extensively, and gain insights into the entire digital business. With the addition of Moveworks for HR, businesses can resolve HR issues automatically-without the need for manual intervention.
To schedule a Moveworks demo for HR, visit: https://www.moveworks.com/request-demo
About Moveworks
Moveworks is the AI platform that enables the best places to work.
Today, employees deal with endless hassles: they wait days to get IT support, search dozens of systems to find the new HR policy, and don’t learn about critical changes until of late. Moveworks lets them focus on what really matters. Our AI platform gives employees support in seconds, simply by asking what they need, and allows leaders to avoid problems in advance. At Moveworks, companies like Hearst, DocuSign, and Broadcom do the magic work.
For more information, visit: Moveworks.com
SOURCE Moveworks
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