The “Immediate Service” logo aimed at the company’s internal standard platform–ZDNet Japan

In the “Statement of the Week” of “Matsuoka Kungfu” in this series, key figures in the ICT industry will use their words to explain their meaning and background at press conferences and events every week.

This time, we would like to introduce the speeches of Mr. Yuki Takayama, the executive officer of ServiceNow Japan’s solution sales department, and Mr. Mark Collier, the chief operating officer of OpenStack Foundation.

“Anyone can work in the system. Employees focus on high value-added work.”
(Mr. Yuki Takayama, General Manager of Solution Sales Department of ServiceNow Japan)

Japan ServiceNow recently held a press conference online to introduce the overview of its company’s cloud service “ServiceNow”. Mr. Takayama’s opening speech at the meeting talked about the “immediate service goal.”

As a cloud service, ServiceNow is rapidly gaining popularity. The cloud service supports the realization of better ways of working by building various workflows covering the entire company from IT to personnel and customer service. On the other hand, the author’s impression is that as the service area expands, the overall situation becomes difficult to grasp. At that time, I participated in this briefing.

As an explanation, Mr. Takayama first emphasized the opening speech. In other words, he said: “Leave the work that can be automated to the IT department, and people should focus on creative work.” In other words, this is ServiceNow. He said: “We are developing all services towards this goal.” He described this direction as a “target.”

So what is the current situation with ServiceNow? First of all, as a general idea, Mr. Takayama shows Figure 1 as a picture of a company using various systems. The “Immediate Service” platform spans every business unit in the middle row. The lower row shows the existing systems used by each business department, and the upper row shows the “persons” of the users, such as employees.

The main point of Figure 1 is that, for example, when an employee tries to find some kind of internal information, he/she can reach the goal quickly and accurately by contacting the ServiceNow platform without having to personally visit the relevant department or system. That is. If the existing system of each department also has a platform, ServiceNow can be said to be a “platform platform”, as shown in the figure. From the images of packaging all the systems used by the company in this way, Mr. Takayama described “immediate service” as “packaging system.”

Figure 2 shows the service group of ServiceNow. In this figure, there is a platform officially called “Now Platform” at the top (1 PaaS: Platform as a Service), and 3 types of commercial cloud applications (10 SaaS: Software as a Service) are provided on this basis. )provide. With the launch of the first commercial SaaS IT service management “ITSM”, the name of ServiceNow rose sharply.

Takayama said that ServiceNow has been around for 16 years, and the reason why SaaS has grown so fast is because it first developed PaaS as its foundation and created applications based on user needs. Although there are competing services in a single SaaS area, they can be packaging systems because they are packaging systems. How much will users accept in the future? Will it become the standard platform for enterprise IT?I want to pay attention