Digital Workforce and TrustPortal have come together to provide the fastest, easiest and most accessible way for organizations to deliver transformed digital experiences for their clients and employees with innovative technologies.
The partnership combines two industry leaders: open, ready-to-run, cloud-based Digital Workforce services and Intelligent Automation solutions, with TrustPortal’s proven HyperAutomation capabilities. Together, both companies will provide digital experience transformation © as a service to UK, EMEA and US -based organizations – any size, in any sector.
Leon Stafford, UK Country manager at Digital Workforce Service Plc said:
“This new partnership will allow us to offer new and exciting Intelligent Automation and HyperAutomation solutions to a range of organizations, which in turn will allow them to provide enhanced service to their customers. Having previously worked in the contact center industry, I know our joint capabilities offer significant benefits in improving CSAT, lowering call lengths and improving the agent experience.
The combination of the Digital Workforce and TrustPortal platforms provides next -generation technology that will deliver highly enhanced employee and customer experiences as a competitive advantage. Using contact center resources at a premium, we can empower fewer agents, to deliver more value with more autonomy. We see the future of agents and customers working alongside their digital counterparts, each playing to their strengths.
Faye Bonsing, Account Director at TrustPortal said:
“To achieve the transformative digital experience means designing and delivering the hassle-free, personalized and valuable digital service interactions that both employees and customers deserve. With the changing digital experience, hyper-productive employees, provide high-quality, services completed 50% faster-while customers receive valuable experience across multiple channels. Add lower operating costs and everyone gets.
To realize these opportunities, we look forward to partnering with the Digital Workforce and collaborating to deliver HyperAutomation -powered digital experience transformation programs – so that organizations can quickly reap great value. ”
The digital experience transformation enablement catalyst is TrustPortal’s advanced ‘out of the box’ HyperAutomation platform: a uniquely agile digital transformation layer that runs on top of any legacy IT estate. The platform intelligently orchestrates and employs people, software robots, AI and digital technologies to work together as unified super resources in real-time. Together, they digitally transform the entire end-to-end process quickly-enabling massively enlarged, simplified, and enhanced employee-customer interactions: in size, from front to back. office – on any channel.
More importantly, with TrustPortal’s cloud-based approach and Digital Workforce, the transformation of the digital experience can be achieved with unmatched ease, speed and security, regardless of legacy IT and digital barriers-with super-fast going through market hours. ROI can be generated in months – not years: and at 10% of the cost of traditional digitalization and automation approaches.
About Digital Workforce Services Plc
Digital Workforce Services Plc is the world’s leading business automation platform and service provider. The Digital Workforce Outsmart platform enables organizations to accelerate digitalization, increase revenue, improve the customer experience and gain a competitive advantage. Worldwide, more than 200 large customers use the Digital Workforce platform and services to transform their businesses with automation. Founded in 2015, Digital Workforce currently employs over 200 business automation specialists in the US, UK, Poland, Germany, Finland, Sweden, Norway, and Denmark. Digital Workforce is publicly listed on the Nasdaq First North Growth Market Finland.
Visit https://digitalworkforce.com
About TrustPortal
TrustPortal is a UK HyperAutomation pioneer delivering digital experience transformation © for employees and customers around the world. The catalyst is TrustPortal’s highly advanced enterprise HyperAutomation platform: the first to intelligently grow and orchestrate people, multi-vendor robots, digital and AI in real-time: to deliver better work, smarter back to front-office and more-with unmatched ease, speed, size and security.
Since 2017, TrustPortal’s patented technological capabilities have been continuously proven and innovated by playing a key role in mission -critical digital work transformation initiatives at the world’s largest and brightest organizations including Telefonica , MetLife, IBM and EDF. Supporting TrustPortal is a growing open ecosystem of technology vendors including Blue Prism, UiPath, Automation Anywhere, Salesforce, ServiceNow, MS Dynamics, IBM and best of breed global resellers.
Visit https://www.trustportal.org