The latest platform version of ServiceNow helps companies deal with the biggest challenge of mixed work through workflow deployment

Santa Clara, California – ServiceNow (NYSE: NOW), a leading digital workflow company dedicated to making people work better, announced today the version of Now Platform Rome. The latest version of the Now platform provides hundreds of innovations to help companies adapt to a hybrid work era characterized by changing business models, dealing with increasing employee fatigue, and expanding automation and application development throughout the organization.

ServiceNow helps organizations in different departments and countries deal with the opportunities and challenges of the new world of work. As the global economy grows after the fastest economic downturn in 80 years, the Now Platform Rome version provides organizations with the tools needed to quickly create agile working environments, engaging customer and employee experiences, and accelerate innovation so that they can work in the new environment Thrive in China. economy.

Chirantan “CJ” Desai, Chief Product and Engineering Officer of ServiceNow, said: “The rapid rise of hybrid work has increased the demand for digital solutions and forever changed the business model of the 21st century. “Our customers need digital platforms to work in any environment. Achieve a seamless and engaging employee and customer experience while helping them remain agile, flexible, and efficient. With our latest version, ServiceNow provides solutions in which workflow can help companies deal with important working moments in the new economy. “

Reduce employee fatigue through a simple, engaging experience

The Now Platform Rome version provides a new employee-centric solution that enables organizations to create a simple and engaging employee experience anywhere through a unified employee experience platform. Therefore, employees can easily perform important tasks. New and improved solutions include:

• Employee center Act as a digital command center for mixed workers. It provides employees with a connection interface that can quickly and easily find personalized information, complete tasks, get help, and request services across departments (such as IT, human resources, facilities, procurement, and legal). The employee center reduces the time it takes for employees to find support and use different applications by integrating all necessary information into one place. Organizations can easily combine information and services into dynamic and personalized themed pages so that employees can easily find the answers they are looking for. The employee center will also be integrated with Microsoft Teams to become the location of employees.
• Employee journey management Use connected experiences at critical moments to provide employees with support for cross-departmental processes, such as onboarding, job transition, and retirement. In addition, it enables HR teams and managers to personalize resources, plans, and requirements on the same platform.

At a time when it becomes more and more difficult to find and retain talent, digital transformation is no longer a driving force for growth and productivity. It is absolutely necessary to help employees find a better balance in a mixed work environment and keep them creative, productive and engaged.

Phil Carter, IDC’s global vice president and head of the WW CIO Suite technical organization, said: “In the process of transitioning to mixed work, organizations need to make the overall employee experience efficient, smooth, and cooperative, thereby increasing participation and productivity. “Simplifying the employee experience is The key to achieving this goal is to ensure that employees can access all work-related solutions in one place, in multiple ways, from anywhere. We hope that ServiceNow’s new solutions will create more opportunities for employees who want to make their lives easier in the new work era. “

Accelerate the automation of the entire organization

Driven by the growing shortage of talent, the transition to hybrid work is accelerating automation within the organization. Large-scale automation is a necessary condition for companies in the 21st century to free employees from redundant tasks and release them to projects that create business value.

With the release of Now Platform Rome, ServiceNow provides new artificial intelligence and automation features that enable IT teams to work smarter, easier, and more efficiently anywhere:

• Automated discovery Identify the top 10 possibilities for automated work from more than 180 topics using ServiceNow applications such as virtual agents, automatic routing, and agent assistance.
• Health log analysis enhancements Help identify problems before they occur and affect users, and automate troubleshooting by using ITOM Predictive AIOps. This extends the ServiceNow ITOM Predictive AIOps (previously launched with the Now Platform Quebec version) and builds on the innovative technology of Loom Systems.

Realize the rapid development of modern mobile experience

Now, every company is a software company, reshaping or creating new business models through new digital products and services. In a world of mixed work, employees and customers everywhere need to access key business applications via smartphones.

In order to meet the needs of more and more mobile workers, ServiceNow Mobile app builderIt allows developers to quickly build and configure eye-catching applications for iOS and Android through an intuitive interface, enhanced features, and well-crafted experience.

Create a seamless customer experience and solve problems quickly

Organizations must be able to expand service operations to meet growing customer expectations and requirements, and provide information to customer service agents and teams to quickly resolve customer requirements through a platform from anywhere.

Now Platform Rome version can help companies from all walks of life quickly solve problems and provide a better customer experience, thereby improving customer satisfaction and loyalty.new Customer Service Manual: Key Layout Improve the customer experience and enable agents to resolve issues quickly so they can focus on key process tasks and data that drive better business results.

The following is what customers and partners have said about the new Now Platform Rome version:

“Our organization continues to increase agility while simplifying and standardizing workflows around the world, providing more than 350,000 employees with a centralized place to find everything they need. The proliferation of mixed jobs will only accelerate the need to handle complex business processes. Employee onboarding and returning to the workplace are great examples of how the Now platform can help change our employee experience while providing tangible benefits,” said Stephen Mansfield, Deloitte America’s Chief Information Officer. “ServiceNow enables us to integrate individual employee solutions and processes, transform work into digital workflows, and create outstanding experiences for our employees and customers. It also enables them to provide personalized Keep in touch in the organization.”

Christian Ring, ServiceNow Technical Platform Architect at DnB Bank, said: “The new function of monitoring instance health helps me find anomalies, problems, raise awareness and understand how we use ServiceNow best practices from ServiceNow developers. “It used to take several hours and Tasks that require a lot of manual labor are now an automated process and are part of our developer workflow. This improves the quality of future deployments and enhances the health of our ServiceNow instances. The Now Platform Rome version provides us with additional features to automate the development pipeline in ServiceNow, which I am very excited about. “

“In the past few years, ServiceNow has become one of Mercedes-Benz’s key platforms for digital transformation and the use of digital processes,” said Mishel Podolskis, head of the Mercedes-Benz ServiceNow platform. “The user experience of our employees is critical to targeted and efficient transformation. The Employee Center takes us to a new level of progress and provides employees with a single view of using various company services.”

Availability

The Now Platform Rome version will be officially released today.

extra information:

• Watch the demo Employee center.
• Read the blog to learn more about specially designed for manufacturing, Nursing and life sciences, telecommunications exist Financial Services And it will also be announced in the Roman version.
• CJ Desai, Chief Product and Engineering Officer of ServiceNow, shared more insights and innovations in his blog.

Serve immediately:

ServiceNow (NYSE: NOW) is building a world of work to work better for people. Our cloud-based platform and solutions provide digital workflows to create outstanding experiences and release productivity for employees and businesses. For more information, please visit: www.servicenow.com.

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