The Now Platform Rome version of ServiceNow is designed to provide a work experience

The latest version of ServiceNow’s Now Platform focuses on mixed work, extended application development, automation, and employee engagement.

The version of Now Platform, code-named Rome, highlights how ServiceNow extends beyond its core IT service management category. Through internal development and a large number of acquisitions, such as Swarm64, MapWize, Lightstep and Intellebot, ServiceNow has expanded to a platform. CEO Bill McDermott said on the company’s recent earnings conference call that ServiceNow is similar to a digital transformation control tower.

McDermott said:

Now Platform is the platform of the platform, providing workflow automation and consumer-level user experience, inspiring our customers, enabling isolated systems of the entire enterprise to work together to create a more efficient and efficient way of working. ServiceNow is the control tower for the digital transformation of every enterprise and every industry, serving every role. The power of Now Platform makes this possible through a data model, an architecture, and a platform to make the workflow a better world.

With the release of Rome, Now Platform has gained a large number of employee experience tools and features. For example, the employee center is a hub for employees to find information and get help in various departments such as IT, human resources, facilities, and law. The general idea is that employees can save time on mundane tasks, improve work efficiency, and possibly avoid burnout.

According to ServiceNow, Employee Center will be integrated with Microsoft Teams.

According to the demonstration, the employee center is connected to various systems of record, whether they are native to ServiceNow or not, and provides relevant content through widgets, tasks, and trending topics. In many ways, the employee center emphasized ServiceNow’s desire to become the connective organization between systems.

In addition, ServiceNow is adding employee journey management to the Now platform to improve work transitions, including onboarding, job changes, and leaving. Non-technical employees can personalize employee journey management without coding tools. David Wright, Chief Innovation Officer of ServiceNow, said: “The concept of employee center and journey management is designed to make it easier to handle tasks that are completed on a regular basis.

The Now Platform Rome version of ServiceNow also bets that the new normal of work will require a lot of automation. The update includes automated discovery to identify opportunities to automate work across ServiceNow applications. The Health Log Analytics enhancements are also designed to detect problems and resolve them automatically before they occur.

Wright said that automated discovery based on isolation can improve the workflow of the test. For example, if there is a common request that is often rerouted, you can use a virtual proxy to handle it.

In terms of mobile development, ServiceNow is launching Mobile App Builder, so developers can build applications for iOS and Android through an interface and guided experience. ServiceNow also launched Customer Service Playbooks: Focused Layout, allowing agents to quickly solve problems and more easily focus on key tasks and data.

The Rome version is generally available, listing Deloitte Americas, DnB Bank and the City of Santa Monica as reference customers and early adopters. The Rome version will also provide new tools and features for ServiceNow’s products in the manufacturing, healthcare, telecommunications, and financial services industries.