The Okta Study Discovered Top Apps and Services as Companies Negotiate Covid-19

Organizations are using collaboration and security tools with a vengeance, as they accelerate the transition to the cloud

Okta, Inc. (NASDAQ: OKTA), the leading independent identity provider, today announced the findings of its eighth annual report on Business at Work. The research explores how organizations and employees work around the world and Asia Pacific (APAC) today, and the applications and services they use most widely for productivity.

Businesses at Work 2022 analyzes Okta’s network of 14,000 global customers and more than 7,000 cloud, mobile and web app integrations, and IT infrastructure providers-to better understand the apps and services that drive work in 2021. Top apps of the year include a combination of productivity suites, security solutions, and scheduling software.

The hottest app:

  • Worldwide, collaboration and security tools are the two most popular categories of tools deployed by the Okta Integration Network, showing 28% and 31% year-over-year growth respectively.
  • The power trio Google Workspace, Zoom, and Slack has won a large number of new customers across APAC. Google Workspace grew 68% YoY in terms of the number of customers in the region, while Slack and Zoom grew 40% and 37%, respectively.
  • Also in APAC specifically, Palo Alto Networks GlobalProtect network security tool, ServiceNow workflow platform, Mimecast email security tool, and small business accounting software Xero are very popular with customers.
  • Worldwide, collaboration tools such as Notion, Figma, Miro, Airtable and have seen an increase in customers throughout the year, in tandem with an increase in remote working.
  • Compared to last year’s report, 70% of the fastest growing apps are new in the top 10. Clearly, the rapid move to remote work has pushed companies to use new technologies to keep their customers connected, secure and productive. their workers.

“Remote work has made content collaboration tools extremely valuable for corporations during a pandemic,” said Graham Sowden, Okta General Manager for APAC. “In particular, we see that videos and conferences continue to connect people in a distant world, especially in APAC, where employers are arming their employees with collaboration platforms such as of Zoom. “

“We are proud to be recognized as one of APAC’s most used productivity applications and services,” said Ricky Kapur, Head of APAC, Zoom. “Zoom continues to innovate with our diverse ecosystem of partners, including Okta, to provide organizations with solutions that empower their hybrid workforce. To employees who want more flexibility in where and how they work, we are committed to driving safe and seamless collaboration for employee engagement and overall company success. ”

Rising multi-cloud platforms: Being able to access workflow and productivity tools from any location, on any device has become a business necessity. In fact, cloud migration isn’t just on the rise — it’s doubling down, and complicating, for organizations that choose to use multiple cloud platforms instead of putting all of their cloud computing in one virtual basket. AWS remains the world’s favorite cloud platform, showing 32% YoY growth last year and contributing to the overall increase of 152% since 2018. Meanwhile, Google Cloud Platform (GCP) boasts a 40% increase since 2020 — a whopping 365 % from where it ranked in 2018.

Ongoing investment in security: Companies continue to invest heavily in security apps, with security solution Netskope now the fastest growing app in the world by number of unique users. In addition, instead of using simple and traditional weak two-factor methods, businesses are increasingly switching to adaptive authentication methods such as Okta Verify to secure their workforces. Worldwide, SMS as a security factor has dropped from 53% three years ago to 47% today, and security questions have dropped 18% three years ago to 13% today. This suggests that businesses are discussing employee security risks more seriously and intelligently.

Growing preference for the best race solutions: Companies are relying heavily on productivity suites, and they are increasingly adding the best kind of functionality. Of Okta’s Microsoft 365 (the most popular app) customers worldwide, 33% deploy four or more best-of-breed apps, up from 20% four years ago, which featured the growing importance of flexibility and functionality as employees work remotely. Some 38% are also deploying Google Workspace, the third most popular app this year by number of customers. Another 43% use AWS, the second most popular app.

This year’s report clearly shows that organizations around the world lean heavily on two areas: choice and collaboration, ”Sowden said. “This is a smart move and Okta is excited to support some of APAC’s largest and most complex businesses as they change their technology strategies.”

Access the full Businesses at Work 2021 report at

About Okta

Okta is the leading independent identity provider. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With over 7,000 pre-built integrations with applications and infrastructure providers, Okta provides simple and secure access to people and organizations everywhere, giving them the confidence to reach their full potential. More than 13,050 organizations, including JetBlue, Nordstrom, Siemens, Slack, Takeda, Teach for America, and Twilio, trust Okta to help protect the identities of their workers and customers.

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