On August 4th, 2022, ServiceNow released the latest version of its Tokyo product. Updated features include but are not limited to tracking the number of diverted and automatically resolved incidents using ITSM Virtual Agent KPIs, implementing next-generation risk functionality using the new Success Probability module, and improving incident resolution time by investigating it using metrics. data collected from the Agent Client Collector (ACC).
Shortly after the Tokyo version was released by ServiceNow, Alpha Serve announced a version update for the Power BI Connector for ServiceNow.
Available versions of the Power BI Connector for ServiceNow include the 4 latest versions of ServiceNow:
Quebec (Q1 – 2021)
Rome (Q3 – 2021)
San Diego (Q1 – 2022)
Tokyo (Q3 – 2022)
Added Export config field validation
Power Query enhancement with new system query options in addition to the existing ones ($skip, $top, $orderby, $select, $count):
$filter – allows clients to filter a collection of resources addressed by a request URL.
$search – to restrict the results of a specified search request.