The power of artificial intelligence to automate IT operations

IBM Corporation E Current service Announced that they have expanded the established strategic partnership to apply Artificial intelligence automates IT operations.

Available later this year, A new joint solution combines IBM’s AI-supported hybrid cloud software and professional services with ServiceNow’s intelligent workflow and market-leading IT services and operations management products.

The solution is designed to help customers use data to gain deeper, AI-driven insights, build benchmarks for typical IT environments, and take behavioral measures to help prevent and solve large-scale IT problems. Together, IBM and ServiceNow can help companies gain valuable time and IT resources from maintenance activities to focus on the transformation projects needed to support their business’ digital needs.

As pointed out in the official comment Arvind Krishna (Arvind Krishna), Chief Executive Officer, IBM Corporation: «Artificial intelligence is one of the biggest forces driving changes in the IT industry, and every business has quickly become an AI company. By cooperating with ServiceNow and Now Platform, customers will be able to use artificial intelligence to quickly reduce unexpected costs of IT incidents.Watson AIOps and ServiceNow Now platforms together are a powerful new way to transform IT operations using automation».

each Bill McDermott, CEO of ServiceNow: «For every CEO, digital transformation has changed from opportunity to inevitable. ServiceNow leads the revolution of workflow, and the cooperation with IBM combines the intelligent automation functions of Now Platform with the powerful functions of Watson AIOps. Our goal is to lead a generational leap in terms of productivity, innovation and growth. ServiceNow and IBM help customers meet the digital business needs of the 21st century».

Why automate old manual IT processes

Organizations are under pressure to create superior innovation and experiences for customers and employees, while improving efficiency and keeping IT costs and risks low. However, in organizations based on modern technology, even the smallest interruption can have a huge economic impact on revenue and reputation. This partnership will help companies avoid unnecessary revenue and reputation losses by automating old manual IT processes.

IBM and ServiceNow will focus on:

Joint solution: IBM and ServiceNow provide the first joint IT solution that combines IBM Watson AIOps with ServiceNow’s intelligent workflow and market-leading ITSM and ITOM Visibility products to help customers prevent and solve large-scale IT problems .

Now, companies using ServiceNow ITSM can input event history data into the Watson AIOps deep machine learning algorithm to create IT environment benchmarks, while also having the ability to identify external anomalies. According to the preliminary results of Watson AIOps early adopter customers, in this normal environment, manual identification will take up to 60% of the time.

The joint solution will enable the company to improve employee productivity, understand its operational footprint more clearly, and respond to incidents and problems more quickly.

Product-specific features include:

ServiceNow ITSM Enable IT departments to provide scalable services on a single cloud platform, which is estimated to increase productivity by 20%

ServiceNow ITOM visibility Automatically provide almost real-time visibility from the local configuration management database, and you can view all resources and actual operating status of all business services

IBM Watson AIOps Use AI automation company to detect, diagnose, respond and correct IT abnormalities in real time. The solution is designed to help CIOs make more informed decisions when predicting and defining future results, focus resources on more valuable work, and build smarter and smarter applications with longer response times and longer runtimes . According to a recent proof-of-concept project for customers, using Watson AIOps, the average time to resolve incidents was reduced by 65%.

service: IBM is expanding its global business through ServiceNow to include other functions that provide consulting, implementation and management services within the Now platform. Skilled IBM professionals will use their experience to innovate faster. IBM Services professionals will also introduce smart workflows to clients to increase flexibility and reduce IT risks. ServiceNow jointly invests in the training and certification of IBM employees and specialized personnel to ensure customer success.