The fast -growing workflow platform facilitates application and function sprawl among U.S. businesses in many industries, ISG Provider Lens report says ™
More U.S. businesses are looking for a single platform to manage all the functions in their organization, and many are finding it through ServiceNow and its growing ecosystem of partners, according to a new research report published by Information Services Group (ISG), a leading global technology research and advisory firm.
The 2022 ISG Provider Lens ™ ServiceNow Ecosystem Partners report for the US found that companies face several management challenges with the growing number of applications and business requirements. These include the complexity of integrating separate applications for each function, rising security concerns in remote work and the need to manage performance and service levels. The cost of technology operations, including support, maintenance and licenses, is also a growing burden, the report says.
“The need to rely on multiple software platforms can result in a bad outlook on the overall technology and services environment, and hinder digital business transformation in some companies,” said Bill Huber, partner at ISG, Digital Platforms and Solutions . “A unified approach will help them move forward.”
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“The need to rely on multiple software platforms can result in a bad view of the overall technology and service environment, and hinder digital business transformation in some companies”
There is a growing appetite among U.S. businesses for solutions to change business processes, especially in transaction -driven industries such as insurance, retail, healthcare and banking and finance, the ISG said. Companies are modifying their workflows to simplify activities, inputs and outputs.
ServiceNow is one of the fastest growing vendors of such platforms, and its largest market is the US The extensive use of ServiceNow is driven by the company’s strong ecosystem of consulting, implementation, integration and managed service providers. Through its partners, and by making acquisitions, ServiceNow increasingly targets specific industries with accelerators that meet unique business requirements.
“ServiceNow’s goal is to deliver products for every persona, portfolio and industry sector,” said Jan Erik Aase, partner and global leader, ISG Provider Lens Research. “It has a discrete approach to accomplishing this mission for businesses and service providers in the US”
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The report examines how ServiceNow and partners are using new technologies such as AI to expand the platform’s capabilities, and how ServiceNow’s partnership programs help providers deliver value to businesses.
The 2022 ISG Provider Lens ™ ServiceNow Ecosystem Partners report for the US examines the capabilities of 29 providers in three quadrants: ServiceNow Consulting Services, ServiceNow Implementation and Integration Services and ServiceNow Managed Service Providers.
The report named Accenture, Capgemini, Cask, Cognizant, Deloitte, Genpact, HCL, Infosys, LTI, TCS and Wipro as Leaders in three quadrants each. It named Trianz as Leader in two quadrants and Hexaware and KPMG as Leaders in one quadrant each.
In addition, Hexaware and Mindtree have been named Rising Stars – companies with “promising portfolios” and “high future potential” as defined by ISG – in two quadrants each. Tech Mahindra and Trianz are named as Rising Stars in a quadrant each.
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