The ServiceNow Teams app can be integrated with Microsoft Teams

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  • As part of their strategic mission, Microsoft and ServiceNow aim to integrate workflow capabilities.
  • ServiceNow launched the Teams app for its employee center.
  • The Teams interface helps employees enhance the customer experience.

Microsoft and ServiceNow have joined forces to integrate workflow functions such as human resources, facilities, IT, and procurement. Embedding Teams in ServiceNow promises to create a unified portal that employees can use as an information pool.

Components of the ServiceNow application

  • Meeting integration-All communication tasks related to the meeting are directly shared to Teams for rapid collaboration.
  • Chatbots-introduce virtual agents to take over human resources, IT and other departments.
  • Actionable notifications-employees can take action on notifications in the app without leaving the meeting.

save time

The ServiceNow Employee Center aims to enhance the way employees work and interact with information. The faster they find information and act on it in a timely manner, the easier the task will become and the more time they will have to perform other duties. When employees can easily perform mundane tasks and avoid burnout, it also helps them improve work efficiency.

Collaboration application

This is just one of many collaboration applications introduced by Microsoft, and many have yet to be launched. The company first announced plans to use collaborative applications in May 2021. The company uses collaborative applications and supplements them with communication functions.

Based on previous feedback, the organization’s customer service experience has improved since the implementation of the integration. In addition, any updates to Microsoft Teams will also benefit ServiceNow. Recently, Microsoft Teams introduced a word cloud voting feature to increase participation. Cooperation is mutually beneficial.

Other companies looking to integrate their platforms can follow suit, because the success rate is obvious and will ensure the steady growth of any organization. Traditional work culture will not make a comeback, so employers need to provide collaborative tools to increase productivity.

Do you think Microsoft’s collaboration applications have any impact on the enterprise? Leave a comment below.

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