The workflow revolution has arrived

ServiceNow’s message is for an increasingly efficient company that can innovate quickly and provide a great experience for employees and customers

this Companies are fundamentally changing the way they operate and achieving digital transformation. But how can we take the right technological path and seize opportunities to optimize investment and achieve business goals? Serve immediatelyIt is a California company led by Bill McDermott, able to innovate business processes through digital workflows, achieve the right speed, agility and flexibility, so that you can support a long-term dispersed workforce and create a future of work.

In fact, today’s companies must be able to innovate quickly and provide outstanding experiences for employees and customers. These functions are essential to promote growth, strengthen business continuity, and increase productivity in the “new normal” era. In many cases, pandemic-related events can help accelerate change.

«The concept of transformation requires process changes-he declared Filippo Giannelli, ServiceNow Italy Regional Manager -. Our data shows that companies that previously invested in the end-to-end vision of the process have a better performance in reducing costs and increasing operating profit».

“Platform Platform” for Enterprises in the 21st Century

The Now Platform released by Quebec, ServiceNow’s “platform in the platform”, can help organizations be more flexible and take advantage of new ways of working. Using a unified platform and data model, companies can continuously monitor and optimize business processes, proactively identify and avoid bottlenecks, and enable employees to work in an increasingly decentralized manner, because internal returns may become the choice of some people.

The Now platform released in Quebec also allows companies to increase productivity through local artificial intelligence capabilities.

«Now Platform can bring the simple experience that we are accustomed to as consumers into the world of work-he emphasized Antonio Rizzi, Solution Director, ServiceNow, Italy -Use a multi-channel approach. In particular, the new App Engine Studio function supports large-scale application development through a low-code development environment, which is easy to use even for people without programming experience. The process optimization function also allows you to graphically represent a process, not as designed, but to analyze user behavior according to what actually happened. Therefore, the process can be studied to identify any inefficiencies».

The digitization of work processes makes it possible to rethink processes that previously had to be performed manually, and even to manage key issues remotely. The experience of major companies such as Windtre, GLS Italy and Maire Tecnimont proves this.

The next version is called “Rome”

ServiceNow releases two versions each year, usually in March and September. Each version always contains a lot of news. Therefore, for companies that want to “ride the wave of innovation”, introducing processes into the platform becomes a real investment in the future. «We assign the names of global cities to publications in alphabetical order-Rizzi said-. The previous version of Quebec was called Paris, and the next version will use the name of the Italian city for the first time: Rome».