This is how the company masters competition through employee experience

First: Regardless of the company’s capital, size or scope of influence, there is always a way to close the so-called skills gap-although you must face the challenges without a doubt. First, companies need to determine the goals and culture they want to promote. Only in this way can they promise and develop certain values ​​to (potential) employees.

In addition to recruiting qualified personnel, retaining these personnel is at least as important. This also means that employees can develop. If these conditions are met, the company will be in a strong position in the battle for talent.

Staff experience is essential

One of the most important points is the employee’s experience in using the technology in the workplace. Employees want to use the same simple and user-friendly programs and applications at work as at home. Therefore, business services with excellent user experience are important strategic aspects.

An example is the development of an integrated HR service delivery solution (HRSD), which includes using a self-service knowledge portal to answer questions immediately. Employees can use it to search for information (for example on Google), use chatbots or just request personal help. Ideally, employees can create requests for any situation in a single central tool—whether it’s a broken laptop or a vacation request—that can be personalized from any device and route tasks to the right person or department. But how should this work?

The answer is a cross-departmental cloud platform that companies can use to implement innovation faster, stand out from the competition and ultimately provide the “best place to work”. Further advantages are cost efficiency and scalability.

Central integrated cloud platform

HR managers gain data-based insights, allowing them to focus on strategic business priorities and increase productivity. Today, data is critical to maintaining sustainability and supporting workforce planning, talent development, management, and employee retention. Companies can also gain real-time transparency. This helps to better prioritize and allocate resources. Critical events have been better resolved, and at the same time promote the value of the company’s overall goals and continuous improvement of operations.

With the help of a central and comprehensive cloud platform, companies can hire, retain and promote talent. At the same time, they ensure employee productivity and professionalism. The competition for talent is there. The company must create an environment where people want to work. Changing employee experience through innovative technology will win the battle for talent.

You can also read an interview with Alain Badoux, Vice President of Sales AlpsCEE at Servicenow.

Event notification

Future work trip Zurich
You can gain insights into digital workflows, and you can exchange ideas directly with experts and customers.
date: June 4, 2019
time: Registration from 8.30am
Start of the lecture: At 9 am, it ends Apero Riche from 5 pm.
location: Zurich Phase One – Elias-Canetti-Strasse
Visitors participate in this event for free and register before May 22!

Preliminary agenda (subject to change at any time)

• At 9 am (Servicenow) Vice President Alain Badoux delivered an opening speech

• Innovation Director (Servicenow) Keynote Speech von Dave Wright

• Live demonstration and Quindon keynote speech

• lunch

• 1.30pm breakout session, the content involves customer service management, human resources, safety and risk,
  Committed to IT transformation and platform intelligence

• Paul Hardy of the Office of Innovation Director (Servicenow) summarized today’s content and future plans

• Aperitif enrichment activities and social activities with experts, customers and sponsors at 5 pm