TIS strengthens system operation outsourcing service “MSCC” uses ServiceNow to provide portal function–Cloud Watch

TIS Co., Ltd. and TIS System Service Co., Ltd. (hereinafter referred to as TSS) announced on the 26th that they have updated the “MSCC (Managed Service Control Center)” outsourcing service that supports the operation of IT systems.

“MSCC” is an outsourcing service that provides general system operations such as IT system monitoring, troubleshooting, and query. IT system operation and maintenance professionals will take over the work of the company’s IT department 24 hours a day.

With this enhancement, we have packaged best practices for various operational functions such as monitoring and automation. Each function is premised on loose API coupling and is continuously updated independently. By adopting these pre-packaged models, users can reduce the time required to define routine operational requirements and shorten the delivery time of services.

In addition, using the cloud-based digital workflow ServiceNow, we will provide a new operation portal as a user interface. Information such as job requests and knowledge of IT operation providers previously managed by multiple tools will be aggregated in one portal and can be shared among related parties.

In this portal, you can grasp the response status and system status of work requests, which is convenient for operation and management. It also provides the function of real-time grasping of system status such as resource usage status.

In addition, TIS will consider using ServiceNow to expand services in the future. In addition, the company plans to support the decision-making of user companies in the future by aggregating data obtained from operations and strengthening it by providing a basis for using it for predictive analysis and advanced trend analysis.

TSS’s goal is to provide 30 companies with an “MSCC” that utilizes a service operation platform by 2023.