TMLabs releases the world’s first third-party access application for ServiceNow-recommended content

Tobias Schwartz, co-founder and chief architect of TMLabs.
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Organizations increasingly want to change service levels and interactions with customers and citizens. More and more companies are using ServiceNow for management, not only the work flows through the “middle office” and “back office”, but also the most important layer-the “front office” or “participation layer”. ServiceNow’s Customer Service Management (CSM) products are designed to transform the customer experience for B2C and B2B interactions, but like many online services, registration and identity verification retain familiar opportunities for improvement:

• Remember the passwords of different ServiceNow-based websites.
• Fill out the registration form.
• Awaiting approval for internal access by B2B customers.

TMLabs further expands the capabilities of the ServiceNow platform by introducing a breakthrough ServiceNow third-party access application. It is now available for free download from the ServiceNow store.

This is a tailor-made solution used with ServiceNow CSM to provide a secure and seamless authentication experience. By leveraging trusted identity providers such as G Suite and Microsoft 365 (for B2B context) and adding Facebook (for B2C context), TMLabs enables organizations to:

• Simplify registration, identification and authorization processes.
• Improve account creation rate and customer engagement.
• Reduce friction during high-value transactions.
• Improve UX for customers/citizens: No need to remember other login information and reduce the number of steps required to access services. By aligning ServiceNow CSM with many similar products, a new user experience can be created.

Tobias Schwartz, co-founder and chief architect of TMLabs, said of this latest innovation: “TMLabs has developed target accelerators for certain industries and fields including customer service management. Organizations running ServiceNow CSM need to promote their external users. (Consumers or customers) adoption. Third-party access eliminates the hassle of external user authentication and login without compromising security. Therefore, it improves user experience and ultimately contributes to overall customer satisfaction.”

The solution is designed in a modular manner and can be customized for any industry and customer environment by using ServiceNow’s solutions. Platform now Streaming and notification engine. TMLabs can assist any customer worldwide to implement third-party access.

TMLabs is an independent cloud software consulting company based in Sydney, Australia, focusing on ServiceNow consulting and implementation. The company was founded in 2018 by former ServiceNow employees Tobias Schwartz and Michael Starkey. The founders are committed to continuing to develop and guide the ServiceNow expert team in the ANZ market, who are ready to perform well and provide high-quality results in the most demanding customer environments.

For more information and inquiries about assistance and implementation, please contact Roneel Datt, Director of Business Development at TMLabs at +61 410 453 370, or send an email to [email protected].