With our hybrid onshore/offshore solution, we can help clients reduce their managed service desk costs by up to 40%.
BURBANK, Calif. (PRWEB)
August 22, 2022
Turner Techtronics Inc. (TTI), a managed service provider with more than three decades of experience serving global enterprise clients (http://www.turnertech.com), today announced a new hybrid onshore/offshore version of its enterprise-grade managed service desk solution. Under the new program, TTI clients will be able to choose an offshore managed service option for their non-peak, weekend and holiday support coverage, significantly reducing their 24x7x365 costs while still maintaining 100% onshore capability during peak business hours. To help clients measure the value and potential cost savings that the company’s new hybrid model can provide, TTI can customize a 90-day baseline period in the service desk’s initial contract terms to provide -allow clients to experience the new hybrid managed service desk model and determine whether a hybrid or fully onshore service desk solution is the best fit for their unique IT support requirements.
“We have built our 36-year reputation for providing exemplary co-managed IT services, and our new hybrid model will be a seamless extension of both high-quality service and our long-standing with a commitment to service excellence,” said Brendan Turner , President and CEO of Turner Techtronics. “We recognize that many enterprise-level businesses are struggling to regain their previously healthy pipelines post-COVID and are looking for options to help reduce IT costs without compromising support to their end-user community By offering an offshore service desk option for off-peak, weekend and holiday hours while maintaining onshore services for during peak hours, we can help our clients reduce their managed service desk costs by up to 40%.”
Under the new hybrid model, service desk support for off-peak hours, weekends and holidays will be provided by an experienced team of service desk agents in the Philippines that mirrors the capabilities of the TTI onshore service desk team, with an average with a less than 30-second speed-to-answer and resolution of 90% of incidents on the first call. If an incident requires escalation, it will be escalated directly to the TTI client service desk management team in the United States. By escalating incidents directly to the client’s onshore management team, TTI ensures that all customer incidents continue to be addressed with the same speed and accuracy as the company’s onshore service desk.
“We are introducing this hybrid service desk option at the request of our clients. For any client looking to save costs but unsure about moving their service desk support offshore, our 90-day baseline period provides the perfect solution,” said Rachel Johnston, Director of Business Development for at Turner Techtronics. “They can test the new hybrid service desk option within the contracted baseline period and decide within that timeframe whether the hybrid option best suits their needs or return to a TTI onshore-only service desk contract . This also applies to new TTI clients; we can customize our contracts to include an onshore/offshore hybrid service desk solution that meets the needs of clients with unique IT support requirements.”
One of the hallmarks of Turner Techtronics has long been the way the company manages IT solutions with its clients, working as an extension of the client’s business rather than a third-party vendor. By offering a new hybrid onshore/offshore managed service desk model, TTI can deliver greater flexibility and scalability to meet the profound changes in work culture impacting client businesses today. Moving beyond the business-as-usual paradigm will give TTI’s clients the ability to remain agile and leverage significant and meaningful cost savings while continuing to receive the same excellent service they have long enjoyed and expected from Turner Techtronics as a managed service partner.
About Turner Techtronics Inc. (TTI)
For more than three decades, Turner Techtronics Inc. (TTI) provides enterprise-grade co-managed IT solutions that include 24x7x365 service desk offerings, end-user computing services, and network management and monitoring services for enterprise clients. With an unmatched commitment to service excellence, TTI boasts a 90% first call resolution rate and an average wait time of less than 30 seconds for its service desk solutions. The company serves local, national and international clients across a host of industries and excels at tailoring its professional support offerings to the specific needs of its customers, including those in the very specialized medical, financial and entertainment markets. As an Authorized Support Partner for such well-known manufacturers as Microsoft, Apple, Lenovo, ServiceNow and ConnectWise, TTI also offers a range of services from professional staffing to asset management, desktop configuration/management image, and national depot services for deployment and transfer of equipment. . Turner Techtronics is a privately held company headquartered in Burbank, California, with regional offices in New York City and Orlando, Florida. For more information, visit http://www.turnertech.com. Work with Turner TM
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