Upland Software, Inc. (NASDAQ: UPLD) has announced that its InGenius computer telephony integration (CTI) software is now available as a premium application on Genesys AppFoundry® – the industry’s largest dedicated marketplace focused on customer experience solutions. AppFoundry enables Genesys customers from all market segments to discover and quickly deploy a wide range of solutions making it easier to interact with consumers, interact with employees and optimize their workforce.
InGenius integrates with Genesys Cloud CX ™, an all-in-one solution and the world’s leading public cloud contact center platform, helping organizations provide a better experience to their customers and employees. With its robust feature set and open APIs, Genesys Cloud CX is flexible, scalable and built for rapid change.
“We have been a partner with Genesys for many years and continue to create solutions for better customer experiences and better returns on investment. Having a premium application available on AppFoundry strengthens InGenius ’commitment to increasing productivity by providing a seamless connection between customers’ CRM and world class offerings from Genesys, ” said Richard Scheig, Upland’s chief revenue officer. “We look forward to increasing the ability for our joint customers to streamline billing, achieve fast time to appreciate and access expanded capabilities within the Genesys platform.”
“I’m excited to be expanding our partnership with InGenius by adding its CTI Connector as a premium app for the Genesys Cloud to the AppFoundry marketplace, and our customers are already lined up,” said Juergen Tolksdorf, senior director of marketplace innovation at Genesys. “InGenius provides a fantastic solution for leading companies requesting the best CTI capabilities. We look forward to the significant value it brings to our global customer base.”
Additional benefits of integrating InGenius with Genesys include:
- Increased contact center agent productivity and enhanced customer experience by integrating telephone, digital channels, and data in one place. A CRM screen-pop gives agents a complete view of all customer interactions, empowering them to deliver personalized, smarter service.
- Faster call handling times, more initial call resolutions, and improved customer service with connectivity to Genesys telephony and the CRM system. Automatic call logging and seamless call forwarding saves time and increases accuracy. The ability to log calls directly to the CRM during the call reduces the termination time after the call, shortening the caller wait times.
- As a premium Genesys AppFoundry app, InGenius subscriptions are included in the Genesys customer invoice, thus simplifying vendor management. For Genesys Engage users, InGenius can integrate Microsoft Dynamics 365, Salesforce, and ServiceNow.
Since 2010, contact centers and service desks have relied on InGenius ’expertise in computer telephony integration (CTI) to maximize the value of their technology investments. As a trusted solution in this space and we look forward to providing a seamless buying experience for our customers. To view the specific features and benefits of InGenius ’Genesys Cloud CX integration, check out the AppFoundry listings Upland InGenius for Salesforce Service Cloud Voice BYOT, Upland InGenius CTI for Salesforce, and Upland InGenius CTI for Microsoft Dynamics 365.
Learn more about InGenius and Genesys, and to request a demo, by clicking here.