Use artificial intelligence to automate IT,

IBM and ServiceNow announced that they have expanded their agreement to use artificial intelligence to automate IT operations. The partnership aims to help companies reduce operational risks and reduce costs by applying AI to automate IT operations. usable Later this year, the new joint solution will combinel Hybrid Cloud Software Based on IBM artificial intelligence and professional services and ServiceNow intelligent workflow and IT services and operations management products.

The solution is designed to help customers Use data Get more in-depth and instructive information Through artificial intelligence, To create a benchmark for a typical IT environment. And take behavioral measures to help prevent and solve large-scale IT problems. Together, IBM and ServiceNow can help companies gain valuable time and IT resources from maintenance activities to focus on the transformation projects needed to support their business digital needs.

Use artificial intelligence to automate IT

Organization under pressure While creating excellent innovation and experience for customers and employees, improve efficiency and reduce IT costs and risks. However, in an organization based on modern technology, even the smallest interruption can have a huge economic impact.This one partnership By automating old manual IT processes, it will help companies avoid unnecessary revenue and reputation losses.

IBM and ServiceNow will focus on:

• Joint solution. IBM and ServiceNow will provide the first joint IT solution of its kind. The solution combines IBM Watson AIOps with ServiceNow’s intelligent workflow and market-leading ITSM and ITOM Visibility products to help customers prevent and solve IT on a large scale problem. Companies using ServiceNow ITSM can now input event history data into the Watson AIOps deep machine learning algorithm to create benchmarks for the IT environment.
• At the same time, based on the preliminary results of early adopter customers of Watson AIOps, they may have the ability to identify anomalies outside the normal environment, which will take up to 60% of the manual identification time. The joint solution will enable the company to improve employee productivity, understand its operational footprint more clearly, and respond to incidents and problems more quickly.

Use artificial intelligence to automate IT

Product-specific features include:

• ServiceNow ITSM Enable IT departments to provide scalable services on a single cloud platform, which is estimated to increase productivity by 20%
• ServiceNow ITOM Visibility automatically provides near real-time visibility from the local Configuration Management database to the actual operating status of all resources and all business services
• IBM Watson AIOps Use AI automation companies to detect, diagnose, respond and correct IT abnormalities in real time. The solution is designed to help CIOs make more informed decisions when predicting and defining future results, focus resources on more valuable work, and build intelligent applications with longer response times and longer running times. According to a recent proof of concept project for customers, using Watson AIOps, the average time to resolve incidents was reduced by 65%.

Use artificial intelligence to automate IT

• service. IBM is expanding its global business through ServiceNow to include other functions that provide consulting, implementation and management services within the Now Platform. Skilled IBM professionals will use their experience to innovate faster. IBM Services professionals will also introduce smart workflows to clients to increase flexibility and reduce IT risks. ServiceNow jointly invests in the training and certification of IBM employees and dedicated personnel to ensure customer success

For example, by using the joint solution of IBM and ServiceNow, the bank will be able to fully understand the incident from beginning to end. Thanks to Watson AIOps’ advice and comprehensive diagnosis, Service clerk Without leaving the ServiceNow ITSM platform, you can quickly understand the incident. Watson AIOps can detect anomalies and provide automatic recommendations based on the analysis of event history.

use Management tools You can record ServiceNow events, operations, and information for audit purposes and use future information. Therefore, Watson AIOps can open the ticket, and only with the help of AI algorithms can the ticket be discovered, which helps to make the data more useful and reuse AI over time.