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As many organizations deal with retired aging professionals and possess valuable (tribal) knowledge, the team of field service personnel is changing.
How does the organization manage the skills gap, increase knowledge transfer, and make the new workforce successful?
Combining augmented reality with mobile field service management applications can enable field technicians to better utilize tools to deal with this ever-changing situation, while providing faster collaboration and the ability to solve complex problems.
Hear from ServiceNow, Xerox and CareAR experts who share how to provide remote support through the expertise that is accessible to technicians or on-site customers, combined with the use of enterprise augmented reality and on-site service management applications to drive efficient and safe on-site services.
Learn how technicians can easily access the expertise and information needed to successfully complete tasks through an integrated mobile application.
Key points:
- Learn how to make your field service technicians succeed in a rapidly changing world
- Capture expert knowledge and easily share with others
- Get faster first call resolution
- Transfer unnecessary scheduling
In-depth understanding of customer service technology
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